Motors Claims Handler

3 weeks ago


Croydon, Greater London, United Kingdom AIG Full time
About the Role

We are seeking a skilled and results-driven individual to manage a blended portfolio of complex motor claims from start to finish. The successful candidate will have a strong understanding of end-to-end claims procedures and will be able to navigate various stakeholders, including internal teams, brokers, and panel lawyers.

Main Responsibilities

  • Manage incoming court documents, ensuring timely and effective action is taken.
  • Provide customer-focused support through triaging and managing incoming claim enquiries.
  • Assess and investigate complex claims, validating coverage, liability, and quantum.
  • Demonstrate a customer-focused mindset and achieve cost-effective claim resolutions.
  • Support business strategies to minimize indemnity exposure and mitigate vendor and legal expenses.

Key Requirements

  • Proven experience in handling third-party motor claims, including personal injury claims and third-party property damage.
  • Strong communication skills and ability to manage various stakeholders.
  • Detailed knowledge of the legal and regulatory environment surrounding motor claims.
  • Ability to make informed decisions on legal liability, damage assessment, and investigation or rehabilitation.

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