Insurance Claims Resolution Specialist

4 days ago


Croydon, Greater London, United Kingdom Stride Resource Management Ltd Full time
Motor Claims Handler

About the Role

Stride Resource Management Ltd is seeking an experienced Motor Claims Handler to join their team in Croydon. As a key member of the claims team, you will be responsible for overseeing the entire claims portfolio, from small losses to complex and high-value losses.

Key Responsibilities

  • Manage the claims process end-to-end, ensuring compliance with internal standards and industry best practices.
  • Handle incoming calls and post related to claims, advising clients on the claims process and accurately recording real-time data.
  • Monitor new claims to ensure they are handled within service level agreements and manage associated reports and diaries.
  • Ensure precise matching of post and diary entries, as well as keeping the Claims Manager informed of any issues or complaints.

Requirements

To be considered, you will be an experienced Motor Claims Handler dealing with commercial and/or corporate clients, ideally from a broking environment. You will have strong analytical and decision-making skills, along with excellent communication abilities and a customer-focused approach.

What We Offer

In return, you will receive a basic salary up to £38K, along with an extensive benefits package. This is a hybrid working role, working from our Croydon office. The team is close-knit with an active social calendar. There are abundant opportunities for career development, personal growth, and community engagement.



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