Account Handler

5 months ago

Croydon, United Kingdom Howden Group Holdings Full time

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

JOB SUMMARY

Key support role to the business. No budget or staff responsibilities.

Mainly office based role. Incoming work to be distributed by the General Insurance Manager

Adherence and implementation of Company policies and responsibilities in respect of regulated activities, conduct risk and TCF. Adhere to the FCA regulations and requirements.

There will be regular departmental meetings to discuss administration requirements of the department.

Administration of client’s insurance requirements on a daily basis including - general enquiries, renewals, midterm adjustments, obtaining quotations, claims handling and accounting procedures.

Acquire new commercial customers.

Provide expert and prompt advice to new and existing customers regarding their insurance needs.

To provide technical, administrative and customer service support to the General Insurance Manager.

KEY TASKS

Present a professional image of self and Hencilla Canworth GI Ltd

Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.

Work within agreed authority levels

Review the demands and needs of customer and advise on the most appropriate insurances to meet their demands and needs.

Increase client base wherever possible.

Convert insurance needs to sales

Cross sell insurance wherever possible

Manage and process client new business, renewals, midterm adjustments and lapses in accordance with current procedures and FCA requirements.

Input accurate data onto the back office systems.

Liaise with Insurers and other third parties regarding the administration of client’s insurance needs.

Assess, assimilate, analyse and present to insurers and underwriters to achieve risk acceptance at the most advantageous rate.

To prepare customer reports on both new and existing risks to support the commercial lines manager/supervisor.

Taking responsibility for actioning and updating Diary System as directed and within defined time scale.

Attend training courses and events as directed by the company.

SKILLS AND COMPETENCIES

High level inter personal skills - ability to build successful, mutually beneficial business/client relationships.

Communication skills - able to communicate to people, with various levels of knowledge, over the telephone and in writing.

Ability to work under pressure and to deadlines

Planning, organisational and time management skills.

Problem solving

Computer literate and thorough understanding of company software.

QUALIFICATIONS

O level / GCSE standard of education ( or equivalent)

Ideally studying towards CII examinations.

TECHNICAL EXPERIENCE

Ideally at least 2 years experience in commercial insurance in respect of scheme business

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new- We support each other, in the small everyday moments and the bigger challenges- We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenge

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