Quality and Compliance Officer

4 weeks ago


Preston, Lancashire, United Kingdom Priory Group Full time

Priory Hospital Preston is seeking a Quality and Compliance Administrator to join their team. The successful candidate will be responsible for providing administrative support on all aspects of Governance Compliance and Complaints at the site.

The role:

  • Provide efficient, professional, and effective administrative and secretarial support to the Hospital Director.
  • Support a patient safety culture and promote learning from incidents and complaints.
  • Assist with investigations and reviews, including serious incidents, thematic reviews, whistleblowing, and complaints.
  • Monitor patient experience across the site, review themes, and support changes to practice and policy in response to this.
  • Work with the Senior Management Team to review service improvement plans and quality performance indicators.
  • Ensure robust recording, monitoring, and tracking of CQC notifications, 24/72hr reports, and TIR/SI reviews.
  • Coordinate responses to patient complaints in accordance with the Complaints Policy.
  • Contribute to Clinical Audit and Policy development and implementation.
  • Ensure work is collaborative and in accordance with company and divisional values and behaviours at all times.

About the role:

The Priory Hospital Preston has established an excellent reputation for offering calming and recovery-focused residential treatment for up to 38 patients. We are looking for a Quality and Compliance Administrator to join the team. The post holder will be based within the hospital and will be in contact with service users and all visitors to the hospital.

Key responsibilities:

  • Provide administrative support on all aspects of Governance Compliance and Complaints at site.
  • Support a patient safety culture and promote learning from incidents and complaints.
  • Assist with investigations and reviews, including serious incidents, thematic reviews, whistleblowing, and complaints.
  • Monitor patient experience across the site, review themes, and support changes to practice and policy in response to this.
  • Work with the Senior Management Team to review service improvement plans and quality performance indicators.
  • Ensure robust recording, monitoring, and tracking of CQC notifications, 24/72hr reports, and TIR/SI reviews.
  • Coordinate responses to patient complaints in accordance with the Complaints Policy.
  • Contribute to Clinical Audit and Policy development and implementation.

About us:

Priory Group is one of the UK's leading providers of behavioural care and specialist support services. We promise a challenging and fulfilling career with the support of a world-class organisation willing to invest in your development.

Benefits:

Free on-site car parking, subsidised meals, and a pension scheme are just a few of the benefits you can expect as a member of the Priory Group team.



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