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Quality and Compliance Coordinator
2 months ago
The Priory Hospital Preston is a leading provider of calming and recovery-focused residential treatment for patients. We are seeking a dedicated Quality and Compliance Administrator to support our team in delivering high-quality patient care.
Key Responsibilities:- Administrative Support: Provide administrative assistance on Governance Compliance and Complaints at the site, ensuring timely submission of reports and adherence to policies.
- Patient Safety Culture: Support a culture of patient safety, promote learning from incidents and complaints, and contribute to the development of policies and procedures.
- Investigations and Reviews: Assist with investigations, reviews, and thematic analysis, ensuring reports are submitted within given timescales and in accordance with policies.
- Patient Experience: Monitor patient experience across the site, review themes, and support changes to practice and policy in response to this.
- Service Improvement: Collaborate with the Senior Management Team to review service improvement plans, quality performance indicators, and assist in setting SMART objectives.
- Record Keeping: Ensure robust recording, monitoring, and tracking of CQC notifications, 24/72hr reports, and TIR/SI reviews.
- Complaints Management: Coordinate responses to patient complaints in accordance with the Complaints Policy.
- Analysis and Benchmarking: Assist with providing analysis, thematic review, and internal benchmarking in collaboration with colleagues and clinical networks.
- Clinical Audit and Policy: Contribute to the development and implementation of clinical audit and policy, ensuring that learning is embedded and sustained.
- Quality and Safety: Assist with ensuring continuous improvement in quality and safety, focusing on high-quality service delivery and cost-effectiveness.
- Reporting: Prepare quality reports as required.
- Data Analysis: Utilize existing data systems and reports to support the site in improving patient experience and safety.
Benefits include free on-site car parking, subsidised meals, and a pension scheme.
