Senior Membership Manager
3 weeks ago
Senior Membership Manager Role Overview
An exceptional opportunity has arisen for a Senior Membership Manager to join the COREcruitment International team. This role requires exceptional interpersonal skills, a keen attention to detail, and a deep understanding of luxury service standards.
Responsibilities:
- Manage the end-to-end membership process to deliver exceptional member experiences.
- Support the head of department in overseeing the membership team to ensure seamless service delivery.
- Drive membership acquisitions through targeted strategies and initiatives.
- Develop and implement effective member communications to enhance loyalty and retention.
- Build strong relationships with current members, addressing their needs and enhancing their club experience.
- Represent the club as the face of the organization, maintaining a high level of professionalism and service standards.
- Monitor member feedback and address complaints in a timely and efficient manner.
- Continuously seek opportunities to improve member satisfaction and engagement.
Requirements:
- Previous experience in a membership or client management role from a luxury background.
- Strong interpersonal skills, with energy and positivity.
- Excellent organizational skills and attention to detail.
- A strong network and experience dealing with high-net-worth individuals.
- Results-driven with a track record of delivering exceptional results.
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