Customer Success Manager

7 days ago

Birmingham, Birmingham, United Kingdom SCC Full time
{"Role Overview": "As a key member of our SCC team, you will play a vital role in driving customer success and growth. Your primary responsibility will be to build and maintain strong relationships with our named accounts, ensuring their satisfaction and maximizing our prospects for account retention.", "Key Responsibilities": "
  • Develop and implement account plans to drive growth and expansion across our named accounts.
  • Collaborate with our technical teams to troubleshoot customer issues and provide exceptional post-go-live support.
  • Conduct regular business reviews with clients to identify areas for improvement and ensure customer satisfaction.
  • Identify and pursue upsell, expansion, and upgrade opportunities to increase customer lifetime value.
  • Lead the CSM team, ensuring clear objectives and regular performance reviews to drive team success.
", "Requirements": "
  • Proven experience as a successful account manager or service delivery manager, with a track record of working in a customer-facing role.
  • Experience working with services, stakeholders, and customers.
  • Detail-oriented and organized, with a flexible approach to working in a fast-paced environment.
  • Able to work independently and take initiative, with a strong motivation to drive customer success.
", "About SCC": "At SCC, we value our customers and strive to provide exceptional service and support. We offer a dynamic and inclusive work environment, with opportunities for career development and growth.", "Why This Role": "This role offers a unique opportunity to drive customer success and growth, while working with a talented team to deliver exceptional service and support.", "What We Offer": "
  • A competitive salary and benefits package.
  • A flexible and dynamic work environment.
  • Opportunities for career development and growth.
", "How to Apply": "If you are a motivated and experienced professional looking to drive customer success and growth, please submit your application.", "Contact Information": "For more information, please contact our HR team.", "Disclaimer": "SCC is an equal opportunities employer and welcomes applications from all qualified candidates.", "Language": "English"}

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