Complaints and Inquiries Manager

2 days ago


Stirling, Stirling, United Kingdom DILIGENTA Full time

Job Title: Complaints and Inquiries Manager

Location: Stirling, Scotland, UK

Job Type: Full-time

Salary: £35,000 - £45,000 per annum, depending on experience

About Us:

  • DILIGENTA is a leading organization in the financial services sector, committed to delivering exceptional customer service and resolving customer complaints and queries in a timely and effective manner.

Job Description:

  • The Complaints and Inquiries Manager will be responsible for managing customer complaints and queries via various channels, including phone, letter, or email, using their expert knowledge and analytical skills to resolve complex issues.
  • The role requires a strong customer service focus, as well as excellent communication and interpersonal skills, to deliver exceptional results and maintain a high level of customer satisfaction.

Requirements:

  • A minimum of 3 years' experience in financial services or complaint handling.
  • Strong customer service focus and passion for helping people.
  • Excellent knowledge of Microsoft Office (e.g., Word, Excel) and computer competency.

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