Pet Claims and Support Representative

6 days ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time
Pet Insurance Job Description
We are looking for a dedicated and compassionate Pet Claims & Customer Care Advisor to join our team at CV-Library. As a key member of our team, you will be responsible for providing exceptional customer service to our customers when making pet insurance claims. You will also assist the pet assessment team and work closely with other departments to ensure seamless service delivery.
The estimated salary for this position is £26,500 - £30,500 per year, depending on experience. We offer a range of benefits, including competitive salary, annual holiday allowance, death in service benefit, company pension scheme, and more.
About the Role:

The successful candidate will have a background in delivering outstanding customer service, with the ability to empathise with customers in high-pressure situations.

Pet Claims Advisors work 37.5 hours a week on a rotational basis between 8 am and 6 pm, Monday to Friday.

You will be required to empathise with customers following a pet injury/illness, maximise business profit through effective call handling and working to agreed KPIs and performance targets, and work flexibly to support business needs.


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