Pet Claims Advisor

17 hours ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

We are seeking a skilled Pet Claims Advisor to join our team at CV-Library.

Job Description

The ideal candidate will provide exceptional customer service, empathize with pet owners in high-pressure situations, and maximize profit through effective call handling.

This role involves working 37.5 hours a week on a rotational basis between 8 am and 6 pm, Monday to Friday.

  • To empathise with customers following a pet injury/illness.
  • To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
  • To work flexibly to support the business needs.

As a key member of our team, you will be responsible for explaining policy limitations to our policyholders while providing excellent customer care. You will also support the Manager, Team Leader, and Account Executives with ongoing service development.



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