Fraud Advisor

Are you looking for a fresh start within customer service? Our client has a brand-new role within Fraud operations that offer career progression, a competitive starting salary, and bonus incentives.

**Job Title**: Fraud Advisor

**Location**: Centre Square, Middlesbrough, TS1 2AE

**Salary**: £12 per hour / £23,400 per annum (Pro rata)

**Hours & Shifts**:
Choose from either
- Part-time 20 Hours 9am - 2:30pm Friday - Monday
- Part-time 20 hours 3:30pm - 9:30pm Friday - Monday

**Job Type**: Permanent

As a Fraud Advisor working in partnership with one of the UK’s most well-known banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each day. You will play a key part in building and enhancing our client's brand image and in return gain access to a comprehensive benefits package including:

- A competitive starting salary of £23,400 pro rata (£12 per hour fortnightly pay)
- Refer a friend scheme (£750 per new joiner)
- 29 days holiday per annum (Increasing 1 day per year of service)
- Health Shield healthcare cash back plan
- Overtime and bonus incentives
- Career progression

In the Fraud team, you'll be investigating debit card fraud. You'll use your skills to work out what’s happened, support the customer and do your best to recover the money they have lost. As you gain experience, you'll be able to take on more complex cases and grow your skills in different areas of fraud.

**Your day-to-day duties will consist of**:

- Using the full set of tools to build a timeline of a customer's fraud claim
- Questioning customers effectively and efficiently without influencing their answers, or making them feel interrogated
- Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for customers
- Engaging with other banks and financial institutions about reports of fraudulent behaviour
- Passionate about providing top notch levels of service for customers
- Able to work and learn quickly in a fast-paced, fun and dynamic environment
- Prepared to stick at something, embraces learning and growing
- Care about doing a great job and exceeding expectations

Reference ID: IND123

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Referral programme
- Work from home

Schedule:

- Weekend availability

Application question(s):

- Are you located within a maximum 45-minute radius of TS1 2BD?
- Do you have Customer Service Experience?

Work Location: In person

Reference ID: IND123