Tenancy Support Specialist

3 days ago


Middlesbrough, Middlesbrough, United Kingdom Nacro Full time
Responsibilities
  1. Support tenants in managing their tenancies by assisting with housing benefit claims and signposting them to relevant support services.
  2. Conduct regular assessments to identify potential risks and needs of service users, determining eligibility for the service where required.
  3. Collaborate with the Nacro Housing Management Team to issue tenancies, onboard new properties, and educate service users on tenancy obligations.
  4. Work with the Asset Management team to maintain property standards and report repairs in a timely manner.
  5. Adhere to arrears management policies and procedures to maximize rent collection.


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