Tenant Support Specialist

1 day ago


Middlesbrough, Middlesbrough, United Kingdom Nacro Full time
Tenant Support Role

This is a Permanent/ Full Time position in the area of Teesside.

Job Summary:
The Tenant Support specialist will work as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.

Key Responsibilities:
  1. Supporting tenants to manage their tenancy, assisting with housing benefit claims and signposting them to relevant support services, liaising with support services where required.
  2. Conducting regular assessments of service users, determining eligibility for the service and taking necessary action where required.
  3. Working with the Nacro Housing Management Team to ensure correct tenancies are issued, new tenancies are signed up and service users understand and accept tenancy obligations.
  4. Ordering furniture and goods for properties.
  5. Closely working with the Asset Management team on property standards, reporting repairs in a timely manner and ensuring properties are suitable for letting and safe occupation, maximising rent collection and adhering to arrears management policy and procedure.

Salary Information:
Pursuing a salary of approximately £24,000 per annum, plus an excellent benefits package which includes 25 days annual leave entitlement (plus public holidays), increasing to 30 days after 5 years' service. Additionally, an occupational sick pay scheme exceeds statutory requirements.

About Our Benefits:
Nacro provides an exceptional benefits package which includes annual leave entitlement, occupational sick pay scheme exceeding statutory requirements, and more.
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