Tenant Support Specialist
1 day ago
This is a Permanent/ Full Time position in the area of Teesside.
Job Summary:
The Tenant Support specialist will work as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.
Key Responsibilities:
- Supporting tenants to manage their tenancy, assisting with housing benefit claims and signposting them to relevant support services, liaising with support services where required.
- Conducting regular assessments of service users, determining eligibility for the service and taking necessary action where required.
- Working with the Nacro Housing Management Team to ensure correct tenancies are issued, new tenancies are signed up and service users understand and accept tenancy obligations.
- Ordering furniture and goods for properties.
- Closely working with the Asset Management team on property standards, reporting repairs in a timely manner and ensuring properties are suitable for letting and safe occupation, maximising rent collection and adhering to arrears management policy and procedure.
Salary Information:
Pursuing a salary of approximately £24,000 per annum, plus an excellent benefits package which includes 25 days annual leave entitlement (plus public holidays), increasing to 30 days after 5 years' service. Additionally, an occupational sick pay scheme exceeds statutory requirements.
About Our Benefits:
Nacro provides an exceptional benefits package which includes annual leave entitlement, occupational sick pay scheme exceeding statutory requirements, and more.
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