Business Customer Service Lead Agent
4 weeks ago
Customer Service Excellence at Centrica
We are seeking a highly skilled Business Customer Service Lead Agent to join our team at Centrica. As a key member of our Operations Support Team, you will play a vital role in delivering exceptional customer service to our Social Housing clients.
Key Responsibilities
- Provide administrative support for the delivery of Service & Repair and Installation contracts.
- Work closely with the Field Operations team to ensure seamless customer service delivery.
- Manage and prioritize tasks to meet internal and contract-specific Service Level Agreements and Key Performance Indicators.
- Develop and implement strategies to improve efficiency, reduce operating costs, and enhance customer satisfaction.
- Ensure compliance with contractual, regulatory, and other relevant guidelines and standards.
Requirements
- Excellent team-working skills and ability to respond professionally to customer and client enquiries.
- Strong interpersonal, oral, and written communication skills.
- Self-motivated with a problem-solving approach and ability to adapt to changing workloads and priorities.
- Competent user of Microsoft Office and strong IT skills.
- Ability to prioritize tasks, work well under pressure, and manage workload with a high degree of diligence.
What We Offer
- 25 days annual leave + bank holidays.
- Company matched contribution Pension Scheme up to 3%.
- Group Income Protection, Life Assurance & Accident Insurance.
- Company Funded Healthcare plan.
- Access to MyHealth with 24/7 MyCare phone line.
- Online GP24 virtual service.
- Eye Test Voucher.
- Annual pay review.
- Legal Help.
- Financial Education.
- Centrica Benefits via 'BeneKit' – offers & discounts with high street partners.
- Profit Share Award.
- Employee Energy Allowance.
About Centrica
Centrica is a leading energy company that is part of British Gas. We provide Gas Central Heating Installations as well as Service & Repair to the Social Housing market, serving approximately 5 million homes managed by 3,500 Housing Associations and Councils across the UK.
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