AV Infrastructure Specialist

23 hours ago

Watford, Hertfordshire, United Kingdom Ernest Jones Limited Full time
About the Role

We are seeking an experienced AV Infrastructure Engineer to join our team at Ernest Jones Limited. As a key member of our infrastructure team, you will be responsible for the day-to-day maintenance and management of our UK infrastructure.

Reporting into the Infrastructure Delivery Manager, you will provide hands-on support for infrastructure management, change, and 3rd line support. You will be a key support for new projects, initiatives, maintenance, and support incidents, and will work closely with our service team to ensure a smooth delivery of services.

Key Responsibilities
  • Perform system administration tasks across all UK services.
  • Troubleshoot production issues and provide technical expertise and insight into the service team on a 3rd line support basis.
  • Identify and implement alerts to proactively monitor services and infrastructure.
  • Implement alerts reactively to stop repeat incidents.
  • Ensure all work meets the security requirements for our systems.
  • Deputise for other team members when required, including leading on problems or providing technical advice to other members of the IT team.
About You

We are looking for an individual with experience in Windows server and desktop, including Active Directory, Group Policy, Server Management, and configuration. You should have excellent troubleshooting and technical problem-solving capabilities, even with unfamiliar technology.

You will also have demonstrable working knowledge of designing, configuring, and monitoring IT systems, ideally using Solarwinds. Excellent communication skills are essential, as you will need to communicate with accuracy and detail.

A "can do" attitude, calm and focussed under pressure, and a willingness to help with issues even if not in your core areas of competency are essential qualities for this role.

What We Offer

We are passionate about our profession and are committed to helping you realise your full potential. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

We are an equal opportunity employer committed to diversity and inclusion, and welcome applications from all sections of the community. We are proud to have achieved Disability Confident Committed status (Level 1) and are committed to creating a workplace that is inclusive and supportive of all employees.

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