Customer Experience Ambassador

2 days ago


Manchester, United Kingdom MAG Full time

About the Role

We are seeking a Customer Experience Ambassador to join our team at Manchester Airport. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and efficient journey through our terminals.

Key Responsibilities

  • Provide professional, timely, and accurate information to guests to ensure a smooth journey.
  • Ensure service levels are achieved and maintained for all aspects of guest experience, including check-in, security, and immigration.
  • Monitor the standards of terminal appearance and cleanliness.
  • Proactively respond to customer feedback and problem situations.

Requirements

  • Proven experience in a similar customer service operational role.
  • Demonstratable experience of working in a face-to-face customer service environment.
  • Excellent communication skills, both written and verbally.
  • Ability to work a 24-hour roster, including days and nights.

About Us

At MAG, we recognize that creating a first-class journey for our customers starts with creating a first-class career journey for our colleagues. We are committed to building inclusive environments in which our people can thrive.



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