Customer Experience Ambassador
1 week ago
We are seeking a skilled and dedicated individual to join our team as a Customer Experience Ambassador. As a key member of our operations, you will play a vital role in delivering exceptional customer service, maintaining the highest standards of cleanliness and hygiene, and contributing to the overall success of our site.
Key Responsibilities:- Customer Service: Provide friendly and attentive service to customers, answering menu inquiries, taking orders accurately, and ensuring prompt delivery.
- Food Preparation: Assist in preparing beverages and food items according to standard recipes and portion sizes, following food safety protocols and maintaining cleanliness in food preparation areas.
- Transaction Processing: Accurately process transactions using POS systems, handle cash and credit card payments, and provide customers with receipts, maintaining accountability for cash drawers and reconciling sales at the end of shifts.
- Inventory Management: Assist in maintaining inventory levels by restocking products, monitoring expiration dates, and communicating inventory needs to supervisors, ensuring products are displayed attractively and in compliance with company standards.
- Cleanliness and Hygiene: Maintain high standards of cleanliness and hygiene in the site, including wiping down surfaces, cleaning equipment, and disposing of waste properly, following sanitation protocols to ensure a safe food environment.
- Team Collaboration: Work collaboratively with other team members to ensure smooth operations, assist teammates during busy periods, communicate effectively, and support a positive team environment.
- Excellent Communication Skills: Friendly and approachable demeanour, able to interact effectively with customers and colleagues.
- Mathematical Accuracy: Basic maths skills necessary for processing transactions, handling cash, and reconciling sales.
- Flexibility: Willingness to work varied shifts, including early mornings, and adapt to changing priorities and tasks as needed.
- Attention to Detail: Great attention to detail in all aspects of work, including food preparation, cleanliness, and transaction accuracy.
- Reliability: Reliable individual who shows up on time for shifts, adheres to schedules, and fulfils responsibilities to the best of their ability.
- Flexibility in Hours: Ability to work flexible hours, including early starts from 3am.
- Competitive Salary: £25,000 - £30,000 per annum, depending on experience.
- Duty Free Discounts: Exclusive duty free discounts on travel-related items.
- Regular Team Socials: Opportunities to participate in regular team socials and pasta tastings.
- Free Pasta Evangelists Products: Complimentary access to Pasta Evangelists products.
- Referral Bonus Scheme: Opportunity to earn referral bonuses.
- Cycle to Work Scheme: Access to a cycle to work scheme.
- Paid Annual Leave: 28 days of paid annual leave, inclusive of bank holidays.
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