Customer Experience Ambassador

3 days ago


Manchester, United Kingdom H&M Group Full time

At H&M Group, we're looking for a Customer Experience Ambassador to join our team. This permanent part-time position offers 8-12 hours per week in our Manchester store.

About the Role

We strive to provide an exceptional shopping experience in-store, and as a Customer Experience Ambassador, you'll play a vital role in achieving this goal. Your primary responsibility will be to inspire our customers by promoting campaigns, offers, and activities that contribute to the sales and profit goals of your store.

Key Responsibilities:
  • You'll be responsible for creating a positive and engaging customer experience, ensuring that our customers feel valued and supported throughout their shopping journey.
  • You'll work closely with your colleagues to deliver excellent customer service, responding promptly to customer inquiries and resolving any issues that may arise.
  • You'll stay up-to-date with product knowledge, including fashion trends and new arrivals, to provide expert advice to our customers.
Qualifications and Skills:

To succeed in this role, you'll need excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer experiences. You'll also be highly organized, able to multitask, and work effectively in a fast-paced environment.

Benefits:

We offer a competitive salary of £9.50 per hour, paid weekly. Additionally, all our employees receive a staff discount card, which can be used in-store and online across all H&M Group brands. Our employee benefits package also includes access to our H&M Incentive Program (HIP), which rewards our team members for their hard work and dedication.

About H&M Group:

H&M Group is a family of brands that includes H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. We're committed to creating meaningful growth and more sustainable lifestyles, and we believe that our people are the driving force behind this mission. If you share our values and are passionate about delivering exceptional customer experiences, we'd love to hear from you.



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