E-commerce Operations Manager
1 month ago
Willis Global Ltd is seeking an experienced E-commerce Operations Manager to lead and manage the company's growing e-commerce operations. The successful candidate will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint.
Main Responsibilities:
- Develop and implement comprehensive web marketing strategies to drive significant online sales growth.
- Lead, mentor, and manage a team, providing guidance and support in their daily tasks.
- Oversee back-end development and the ongoing technical maintenance of the e-commerce platform.
- Lead SEO strategy and execution to enhance online visibility and drive qualified traffic to the site.
- Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience.
Requirements:
- Proven e-commerce experience with a strong understanding of B2B online sales.
- Experience in developing websites and promoting web sales in a business-to-business environment.
- Experience of running marketing campaigns to increase customer numbers and online sales.
- Knowledge of obtaining customer feedback to improve the existing website and online experience for customers.
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