E-commerce Operations Manager

1 month ago

London, Greater London, United Kingdom Jadedldn Full time
About the Role

We are seeking an experienced E-commerce Operations Manager to join our team at Jaded London. As a key member of our E-commerce team, you will be responsible for owning and managing the day-to-day trading of our website, driving growth and optimising our current strategy.

Key Responsibilities
  • Own the net revenue, average order size, value, conversion rate for the Jaded website.
  • Develop and implement visual merchandising strategies to enhance customer experience and drive sales.
  • Utilise analytical and CRO tools to unlock greater insight and inform data-driven decisions.
  • Collaborate with the Technology team to design, develop and deploy tools to support business objectives.
  • Work closely with the Brand and Commercial teams to execute product and collection launches.
  • Provide expertise on current E-commerce industry best practice, with a focus on CRO.
  • Stay up-to-date with E-commerce and CRO trends through training and research.
Requirements
  • 3+ years' experience in managing or leading digital retail or E-commerce teams.
  • Strong knowledge of analytical and CRO tools, including Google Analytics and HotJar.
  • Experience with demand creation using paid media, particularly Social media.
  • Knowledge of Shopify+ and common 3rd party applications.
  • Proven analytical background with experience pulling data from platforms such as Fospha and GA4.
  • Excellent understanding of retail, E-commerce and marketing businesses.
What We Offer
  • 50% Employee Discount
  • 24 days holiday per year (plus bank holidays)
  • A paid day off on your birthday
  • A paid moving day per year
  • Hybrid Working Arrangements - 1 day per week WFH
  • Pension Scheme (3% Jaded, 4% You)
  • Bonus Scheme
  • Employee Assistance Programme for you and your family
  • £500 employee referral bonus scheme
  • Local Business Discounts (cafés, fitness, beauty etc)
  • North-West London office location directly located next to good transport links
  • Casual office dress code (your style of dress is up to you, wear what you feel best in)
  • Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
  • Regular Office Social Events (e.g. payday socials)

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