Technical Support Specialist

1 week ago


Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time

Job Overview:

We are seeking a highly skilled Technical Support Specialist to join our team at Lloyds Banking Group. The successful candidate will play a key role in identifying and responding to incidents and problems, while demonstrating the right behaviors and qualities to empower the team.

Key Responsibilities:

  • Serve as a subject matter expert supporting incident, problem, and change across several applications within the platform
  • Support the planning of the strategy for the service team
  • Build capability and the skillset to ensure the service team is ready for incoming and future new services
  • Train and upskill others across the team on new solutions and stay close to other potential migrations
  • Creation and retention of documentation to run service
  • Work with service leads to identify trends and support in adding service blockers onto the lab backlogs
  • Look for ways to continuously improve our ways of working

Requirements:

  • Demonstrates a strong comprehension and work history of ITIL disciplines
  • Passionate about providing the best customer experience
  • To communicate effectively and build working relationships with a broad spectrum of stakeholders, ranging from software engineers to senior business leaders
  • Comfortable with challenging stakeholders and can explain technical and complex scenarios using inclusive and accessible language
  • Is used to operating in a highly pressurised environment and can remain calm in situations whilst maintaining focus
  • Has an appetite to continuously improve
  • Is innovative and takes an interest in industry best practices
  • Analytical, can analyse incident data and explore patterns to help mitigate risks

What's in it for you?

A competitive salary of £62,874 - £69,860 per annum, plus excellent benefits including a generous pension contribution, annual bonus award, share schemes, and wellbeing initiatives.

We keep your data safe and value diversity and inclusion in our workplace.



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