Technical Support Specialist
1 week ago
Job Overview:
We are seeking a highly skilled Technical Support Specialist to join our team at Lloyds Banking Group. The successful candidate will play a key role in identifying and responding to incidents and problems, while demonstrating the right behaviors and qualities to empower the team.
Key Responsibilities:
- Serve as a subject matter expert supporting incident, problem, and change across several applications within the platform
- Support the planning of the strategy for the service team
- Build capability and the skillset to ensure the service team is ready for incoming and future new services
- Train and upskill others across the team on new solutions and stay close to other potential migrations
- Creation and retention of documentation to run service
- Work with service leads to identify trends and support in adding service blockers onto the lab backlogs
- Look for ways to continuously improve our ways of working
Requirements:
- Demonstrates a strong comprehension and work history of ITIL disciplines
- Passionate about providing the best customer experience
- To communicate effectively and build working relationships with a broad spectrum of stakeholders, ranging from software engineers to senior business leaders
- Comfortable with challenging stakeholders and can explain technical and complex scenarios using inclusive and accessible language
- Is used to operating in a highly pressurised environment and can remain calm in situations whilst maintaining focus
- Has an appetite to continuously improve
- Is innovative and takes an interest in industry best practices
- Analytical, can analyse incident data and explore patterns to help mitigate risks
What's in it for you?
A competitive salary of £62,874 - £69,860 per annum, plus excellent benefits including a generous pension contribution, annual bonus award, share schemes, and wellbeing initiatives.
We keep your data safe and value diversity and inclusion in our workplace.
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