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Senior Change Consultant

1 month ago

London, Greater London, United Kingdom Hitachi Solutions, Ltd. Full time
Job Description

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.

Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly.

As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics.

Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.

Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.

Job Responsibilities

This role will report into the Senior Change Manager and will be responsible for leading the change process and deliverables for implementations. The Senior Change Consultant will play a key role in ensuring user adoption, focusing on the people side of change, including changes to business processes, systems and technology, job roles and organisation structure.

Responsibilities include:

  1. Delivery of change management activities for projects as per change approach and plan, working with the client to ensure business readiness for go live and beyond.
  2. Assess the change impact by carrying out change impact assessments to ensure all aspects of change are captured – system, process, roles and skills, technology.
  3. Work with client leadership teams to drive consistent and positive messaging about the changes using a change network approach.
  4. Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change.
  5. Development of engagement packs and materials, ensuring alignment with key project messaging.
  6. Work with the training delivery team to ensure alignment of all activities.
  7. Facilitate business process change with business teams and process owners and roll out the new ways of working (Day in the Life).
  8. Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes.
  9. Facilitate Hypercare support for end users – Floor walkers, training, drop-in sessions.
  10. Conduct post go live adoption surveys.
  11. Report progress to Consultancy Change Manager to ensure any risks are raised early on and mitigated and that we deliver on time and budget.