Senior Change Consultant

4 weeks ago

London, Greater London, United Kingdom Hitachi Solutions Asia Pacific Pte. Ltd. Full time

At Hitachi Solutions Asia Pacific Pte. Ltd., we are seeking a highly skilled Senior Change Consultant to join our team of experts in end-to-end transformation.

This role will report into the Senior Change Manager and will be responsible for leading the change process and deliverables for implementations. The Senior Change Consultant will play a key role in ensuring user adoption, focusing on the people side of change, including changes to business processes, systems and technology, job roles and organisation structure.

Key Responsibilities:
  1. Delivery of change management activities for projects as per change approach and plan, working with the client to ensure business readiness for go live and beyond.
  2. Assess the change impact - Carry out change impact assessments ensuring all aspects of change are captured – system, process, roles and skills, technology.
  3. Work with client leadership teams to drive consistent and positive messaging about the changes – using a change network approach.
  4. Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change.
  5. Development of engagement packs and materials, ensuring alignment with key project messaging.
  6. Work with the training delivery team to ensure alignment of all activities.
  7. Facilitation of business process change with business teams and process owners and rollout of the new ways of working (Day in the Life).
  8. Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes.
  9. Facilitate Hypercare support for end users – Floor walkers, training, drop in sessions.
  10. Post go live adoption surveys.
  11. Report progress to Consultancy Change Manager to ensure any risks are raised early on and mitigated and that we deliver on time and budget.

Requirements:

  • 5+ years of relevant work experience in delivery of organisational change management projects.
  • Background in developing change solutions on large scale, complex transformation projects including ERP systems implementations.
  • Communication skills: strong presentation/communication/facilitation skills (oral and written).
  • Business Process and re-design experience.
  • Change Management qualification preferred but not essential.
  • Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients.
  • Results-focused with strong business acumen combined with analytical and structured thinking.
  • Consulting skills, including: team facilitation, conflict management, business case development.
  • Dynamics 365 Fin/Ops or CRM background would be an advantage.
  • Ability to work in a high pressure, rapidly changing environment whilst dealing with ambiguity and divergent opinions.
  • Strong MS Office application experience.

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