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IT Support Specialist
2 months ago
Job Summary:
Vertex IT Solutions is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first- and second-line technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide Technical Support: Respond to and resolve technical issues related to hardware, software, and network infrastructure.
- Network Administration: Manage and maintain network infrastructure, including routers, switches, and firewalls.
- Hardware and Software Maintenance: Perform routine maintenance tasks, such as updating software, replacing hardware components, and troubleshooting issues.
- Communication and Collaboration: Communicate effectively with clients and internal teams to resolve technical issues and provide technical guidance.
- Inventory Management: Maintain accurate records of IT assets, including hardware and software inventory.
- Security and Compliance: Ensure that all IT systems and infrastructure are secure and compliant with relevant regulations and standards.
- Professional Development: Stay up-to-date with the latest technologies and best practices in IT support and maintenance.
Requirements:
- Technical Skills: Proficiency in Windows, Linux, and macOS operating systems, as well as experience with network protocols and hardware.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Teamwork: Ability to work collaboratively with internal teams and external clients to resolve technical issues.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development, including training and certification programs.
- Collaborative Work Environment: A collaborative and dynamic work environment, with a team of experienced IT professionals.
