Administrative Advisor
5 days ago
Office Angels is seeking an Administrative Advisor to join our team in Braintree, Essex. As an Administrative Advisor, you will play a key role in supporting vulnerable individuals through telephone and face-to-face advice, ensuring they receive the support they need to complete their applications accurately and within required timescales.
Main Responsibilities:
- Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales.
- Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies.
- Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales.
- Handling inbound and outbound calls effectively, while maximising support provided to those in need.
- Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations.
Essential Requirements:
- Ability to provide a service to clients over the phone.
- Proven experience of providing advice and support in sensitive and emotionally demanding situations.
- Experience working towards challenging performance KPIs.
- A fully enhanced DBS certificate is required.
- A valid passport.
Salary and Benefits:
A competitive salary of £28,500 per annum and the opportunity to make a real difference in the lives of our clients.
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