Lettings Advisor

3 weeks ago

Braintree, United Kingdom Paragon Resource Solutions Full time

Our client, a large reputable housing association responsible for 12000 homes in Essex are currently recruiting for an experienced Lettings Advisor to join their team on an intrim basis.

The position is initially offered on a short term basis which may be extended and potentially lead to full time work.

37 hours per week Monday - Friday with some remote working.

Full driving license and access to a vehicle required.

Main duties for the role include
- Being responsible for letting all their homes within the provision of the allocations
policy and targets for turning around empty properties.
- Provide advice to clients on complex issues relating to housing lettings tenancy, or
support to provide effective customer support and resolve issues appropriately.
- Manage a caseload of customers or properties to help ensure that check ins and
support are provided and that individuals are helped into tenancies and are
supported during their duration of living within the properties.
- Schedule and carry out a programme of housing related activity such as client
viewings of available properties or property and neighbourhood inspections to
help monitor, manage and let the homes.
- Carry out face to face interviews, home visits and telephone contacts with
c ustomers to diagnose and understand customer issues and needs so that advice
and guidance provided is suitable and targeted.
- Liaise with and work closely with colleagues, other relevant organisations and
family/supporters to access specialist support and funding and to refer tenants to
other providers of care or support.
- Effectively administer the Choice Based Lettings (CBL) scheme to provide choice & transparency and to build sustainable communities. Positively promote and let housing for customers and promote the downsizing assistance scheme.
- Provide a comprehensive response to all enquiries regarding allocations and garages using the customers preferred method of communication.
- Encourage, motivate and support tenants to live as independently as possible
within the local community using a hands-on approach as necessary.
- Assist in the setting, monitoring and ongoing improvement of standards for the
delivery of the service to include dealing with resident complaints and suggestions
for improvements to the service.
- Co-ordinate support to ensure their home is in good condition and their
personal care is of a good standard.
- To work with new tenants who are identified as having a support need
or at high risk of tenancy failure by providing advice that ensures understanding
of tenancy rights and responsibilities.
- To produce, maintain and update accurate records including residents’ notes
using available IT systems including entering all information.
- Be proactive in raising the profile of the importance of safeguarding for residents
and identifying and reporting residents who may be at risk.
- Liaise with residents, other professionals and public enquiries in a professional
manner, treating people with dignity and respect, ensuring confidentiality and
promoting equal opportunity and anti-discriminatory practice. This may involve
participating in case conferences.
- Attend relevant training courses and show commitment to professional training
and development.
- Assist with consultation for development schemes across the district which may
involve evenings and weekends.
- Liaise with other departments and identify properties required for decants,
tenancy successions and management moves when required.
- Liaise with residents to agree suitability and works to be carried out at the decant
properties when appropriate.
- Complete all paperwork required as part of the residents move including
affordability checks, sign ups, taking properties out of commission and the
processing of downsizing and home loss payments.
- Gather and record equality and diversity information from our customers.
- Develop close working partnerships with the Local Authority, other landlord members of the CBL scheme, other relevant agencies and colleagues to ensure excellent customer service and high performance.
- Administer the temporary property lets made available to the Local Authority
- Let all our garages and parking spaces within the provision of our allocations and garage policies.
- Work closely with other agencies, such as Occupational Therapists to meet the support needs of applicants and ensure the most appropriate use of adapted properties.
- Carry out viewings, videoing of property for advert and pre-exit visits where appropriate.
- Develop the lettings service to ensure that customers receive the best information and advice available.
- To manage the mutual exchange process with regards to inspection visits etc.
where appropriate.
- Administrative duties in respect of choice-based lettings and allocations as
required.
- Any other reasonable duties as requested by line manager

**Person Specification**

Education and Qualifications
- No specific qualifications

**Exper

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