IT Support Specialist

2 days ago


United Kingdom Hayward Hawk Full time

We are seeking an IT Support Specialist to join our team at Hayward Hawk. As a Product Support Specialist, you will serve as the initial point of contact for customers experiencing technical issues.

Job Description

In this role, you will provide technical support and troubleshooting, manage incoming calls and tickets, and collaborate with internal teams to resolve complex problems. You will also identify trends and potential larger issues in real-time and communicate them effectively.

Requirements
  • Experience in a technical support/help desk role, with proven troubleshooting and triaging skills
  • Relevant degree, certification, or equivalent practical experience
  • A minimum of 2 years in a customer service/support environment

The estimated salary for this position is $60,000 - $70,000 per year. We offer a competitive compensation package that reflects the level of expertise and experience required for this role.



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