Team Leader Support Officer
4 days ago
Bring It On is creating the next generation of skill games.
We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.
You will build and lead a team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.
Provide daily support to our players via iMessage, Facebook Messenger, and emails.
Closely manage KYC (account verification) processes and follow complex work protocols.
Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
Maintain detailed documentation of player interactions and issues using our CRM.
Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
Collaborate with other teams to provide promotional offers and inform players about new game features and events.
Develop guidelines and procedures for future support team members
Hire and train a support team
Minimum 4 years of experience in a customer support role in the gaming or iGaming industry.
2 years in a management role (not necessarily support, not necessarily in games)
Exceptional verbal and written communication skills in English.
Proficiency with CRM tools and experience documenting interactions.
Excellent time management skills and the ability to work flexible hours.
Experience working in remote settings and self-driven to work independently.
Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
Experience with analytics or proficiency in Excel is preferred.
Attractive salary that meets your expectations
Home office budget - craft a top-notch environment to create wonders from
No physical office - work from anywhere you want to
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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