Customer Support Manager

3 months ago


United Kingdom Fruition IT Full time €35,000

Customer Support Manager

Leeds - Hybrid

Up to £35,000

Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software platform.

Alongside leading a team of technical support specialists, you will champion the rebranding efforts in this space, driving continuous improvement, and developing innovative processes to boost efficiency and customer satisfaction.

Key Responsibilities:

  • Own and champion the customer experience/support domain
  • Lead and manage a team of technical support engineers, providing guidance and support to ensure high-quality service delivery.
  • Drive the implementation and evolution of customer tools, enabling self-service options for customers.
  • Understand customer challenges, identify trends in support issues, and proactively offer solutions to prevent recurring problems.
  • Oversee service desk operations, ensuring timely response and resolution of customer support tickets.
  • Foster a culture of continuous improvement and customer-centricity within the technical support team.

Key Requirements:

  • Proven success in leading technical support teams as an experienced customer support manager.
  • Strong experience with trend analysis.
  • Excellent leadership and communication skills.
  • Proven experience with Jira Service Management.
  • Proficiency in ITIL processes and best practices, with hands-on experience in service desk management preferred.
  • Proven experience in customer-facing roles, with a strong ability to deliver exceptional customer service.
  • Strong problem-solving skills with an initiative for improvement.


  • United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience...


  • United Kingdom AllClear - Voted UK's No.1 for Customer Care Full time

    Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience...


  • United Kingdom Chapman Tate Associates Full time

    IT Customer Support Account Manager Location: Dudley – Hybrid 3 days in the office 2 from home Customer Support, Sales-support, Technical Account Management, Cloud Services Support, Microsoft 365 Support, Cyber, Networking, IT MSP, IT Managed Services Are you passionate about delivering top-notch technical support and building strong client...


  • United Kingdom Chapman Tate Associates Full time

    IT Customer Support Account Manager Location: Dudley – Hybrid 3 days in the office 2 from home Customer Support, Sales-support, Technical Account Management, Cloud Services Support, Microsoft 365 Support, Cyber, Networking, IT MSP, IT Managed Services Are you passionate about delivering top-notch technical support and building strong client...


  • United Kingdom Chapman Tate Associates Full time

    IT Customer Support Account Manager Location: Dudley – Hybrid 3 days in the office 2 from home Salary: £27-35,000 + excellent benefits Key areas of the role: Customer Support, Sales-support, Technical Account Management, Cloud Services Support, Microsoft 365 Support, Cyber, Networking, IT MSP, IT Managed Services Are you passionate about delivering...


  • United Kingdom Chapman Tate Associates Full time

    IT Customer Support Account Manager Location: Dudley – Hybrid 3 days in the office 2 from home Salary: £27-35,000 + excellent benefits Key areas of the role: Customer Support, Sales-support, Technical Account Management, Cloud Services Support, Microsoft 365 Support, Cyber, Networking, IT MSP, IT Managed Services Are you passionate about delivering...

  • Customs Manager

    2 days ago


    United Kingdom Loom Talent Full time

    The Role: The Customs Manager will oversee all customs-related operations across the UK and several European markets, ensuring compliance with regulatory requirements and optimising processes to support seamless cross-border logistics. Reporting to the senior executive team, you will lead a team of c. 5 employees through a direct report and play a key role...


  • United Kingdom Creative Support Full time

    We are looking for a caring, dynamic and highly motivated person to join the team as a Support Coordinator in our Preston Intensive Support Service. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities and challenging behaviours. You must have skills in positive communication and...

  • Senior Support Worker

    1 month ago


    United Kingdom Fitzroy Support Full time

    Vacancies available: Salary: £24,968.54 FTE 37.5 hours Full time (37.5 hours per week) Currently offering +£2.50 for overtime shifts*. Time and a half or double time for public holidays. 30 days holiday when you start. Shift Patterns to include earlies and lates Alternate Weekend FitzRoy are recruiting for a senior support worker...

  • Senior Support Worker

    3 weeks ago


    united kingdom Fitzroy Support Full time

    Vacancies available: Salary: £24,968.54 FTE 37.5 hours Full time (37.5 hours per week) Currently offering +£2.50 for overtime shifts*. Time and a half or double time for public holidays. 30 days holiday when you start. Shift Patterns to include earlies and lates Alternate Weekend FitzRoy are recruiting for a senior support worker for our supported...


  • United Kingdom Lawhive Full time

    We’re on a mission to make sure everyone has access to the law . Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work. Equal access to the...


  • United Kingdom Incora Full time

    The Customer Program Manager is responsible for managing specific Customer Operations, providing the interface between the contracted customer and Incora, and balancing the fulfillment of customer service with the achievement of Incora’s business goals.Usage Reviews, forecasting, additions to Contracts, deletions from Contracts, Claims & Liabilities.• To...


  • United Kingdom Incora Full time

    The Customer Program Manager is responsible for managing specific Customer Operations, providing the interface between the contracted customer and Incora, and balancing the fulfillment of customer service with the achievement of Incora’s business goals. Usage Reviews, forecasting, additions to Contracts, deletions from Contracts, Claims & Liabilities....


  • United Kingdom Incora Full time

    The Customer Program Manager is responsible for managing specific Customer Operations, providing the interface between the contracted customer and Incora, and balancing the fulfillment of customer service with the achievement of Incora’s business goals. Usage Reviews, forecasting, additions to Contracts, deletions from Contracts, Claims & Liabilities....


  • United Kingdom Search Full time €240

    Exciting Opportunity: Customer Experience Role – £240 per day! (9-month Maternity Cover) Are you passionate about customer engagement and data-driven marketing? We have an exciting opportunity for a Customer Experience professional to join our dynamic team on a 9-month maternity cover. This role offers flexibility, the chance to work remotely, and a day...


  • United Kingdom Search Full time €240

    Exciting Opportunity: Customer Experience Role – £240 per day! (9-month Maternity Cover) Are you passionate about customer engagement and data-driven marketing? We have an exciting opportunity for a Customer Experience professional to join our dynamic team on a 9-month maternity cover. This role offers flexibility, the chance to work remotely, and a day...


  • United Kingdom Creative Support Full time

    We are looking to recruit a professional and experienced Project Manager to join our long running Housing Related support service in North East Lincolnshire. Working alongside a team of support workers, and the Mental Health Operations Manager, you will ensure the service provides flexible and bespoke, outcome-focused support packages to vulnerable single...


  • United Kingdom ProvisionPoint Full time

    Provision Point - Customer Success ManagerThe ValueAt ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you!...


  • United Kingdom Incora Full time

    We are currently seeking an exceptional customer service professional to join us. Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects...


  • United Kingdom Incora Full time

    We are currently seeking an exceptional customer service professional to join us. Pattonair and Wesco) is a leading, global provider of innovative supply chain solutions. With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects...