Lead Player Support Specialist

4 days ago

United Kingdom Bring It On Full time


Bring It On is creating the next generation of skill games.

We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.


In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will build and lead a team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. 


This is a hands-on position that will require you to work closely with different departments, ensuring payment compliance while working towards player satisfaction.


Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you.

Are you ready to create awesomeness?


Responsibilities

Provide daily support to our players via iMessage, Facebook Messenger, and emails.

Closely manage KYC (account verification) processes and follow complex work protocols.

Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.

Troubleshoot player issues and work closely with internal teams to resolve game-related problems.

Maintain detailed documentation of player interactions and issues using our CRM.

Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.

Assist with onboarding new players, helping them learn the game and ensuring they understand our features.

Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.

Collaborate with other teams to provide promotional offers and inform players about new game features and events.

Develop guidelines and procedures for future support team members

Hire and train a support team


Requirements

Minimum 4 years of experience in a customer support role in the gaming or iGaming industry.

2 years in a management role (not necessarily support, not necessarily in games)

Exceptional verbal and written communication skills in English.

Proficiency with CRM tools and experience documenting interactions.

Strong empathy, with an ability to listen attentively and provide tailored solutions.

Excellent time management skills and the ability to work flexible hours.

Experience working in remote settings and self-driven to work independently.

Advantages

Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.

Experience with analytics or proficiency in Excel is preferred.


Perks

Attractive salary that meets your expectations

Stock options - when the company succeeds, you become rich

Home office budget - craft a top-notch environment to create wonders from

No physical office - work from anywhere you want to

Enjoy a culture focused on results and creating amazing player experiences


We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


If you feel the above describes you perfectly - Apply now

  • Lead Player Support Specialist

    4 days ago

    United Kingdom Bring It On Full time

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you...

  • Lead Player Support Specialist

    4 days ago

    United Kingdom Bring It On Full time

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you deserve...

  • Lead Player Support Specialist

    4 days ago

    United Kingdom Bring It On Full time

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. In our culture, everyone has maximum impact, which means you will get the autonomy you...

  • Team Leader Support Officer

    4 days ago

    United Kingdom Bring It On Full time

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. You will build and lead a team of support specialists to communicate with players, catering...

  • Team Leader Support Officer

    4 days ago

    United Kingdom Bring It On Full time

    Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. You will build and lead a team of support specialists to communicate with players, catering...

  • Business Development Director

    1 week ago

    United Kingdom Lead Candidate Full time

    Business Development Director UK & IrelandAs two leading CDMOs come together, this is a rare opportunity to join an organisation benefitted by a long-established reputation and significant backing. As Business Development Director, you will play a crucial part in driving growth for the organisation’s CDMO services across the UK and Ireland. Key...

  • Product Support Specialist

    1 month ago

    United Kingdom Symplicity Full time €28,000 - €36,000

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support...

  • Product Support Specialist

    1 month ago

    United Kingdom Symplicity Full time €28,000 - €36,000

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support...

  • Product Support Specialist

    4 weeks ago

    United Kingdom Symplicity Full time

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support...

  • Planning and Support Coordinator

    3 weeks ago

    United Kingdom Creative Support Full time

    We are looking for a caring, dynamic and highly motivated person to join the team as a Support Coordinator in our Preston Intensive Support Service. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities and challenging behaviours. You must have skills in positive communication and...

  • Senior Support Worker

    3 weeks ago

    united kingdom Fitzroy Support Full time

    Vacancies available: Salary: £24,968.54 FTE 37.5 hours Full time (37.5 hours per week) Currently offering +£2.50 for overtime shifts*. Time and a half or double time for public holidays. 30 days holiday when you start. Shift Patterns to include earlies and lates Alternate Weekend FitzRoy are recruiting for a senior support worker for our supported...

  • Senior Support Worker

    1 month ago

    United Kingdom Fitzroy Support Full time

    Vacancies available: Salary: £24,968.54 FTE 37.5 hours Full time (37.5 hours per week) Currently offering +£2.50 for overtime shifts*. Time and a half or double time for public holidays. 30 days holiday when you start. Shift Patterns to include earlies and lates Alternate Weekend FitzRoy are recruiting for a senior support worker...

  • Lead Solutions Consultant

    4 weeks ago

    United Kingdom Cloud People Full time

    Job Title: Lead Solutions Consultant - AzureSalary: Up to £85K per annum + 10% bonusLocation: WFH/Remote or Hybrid (London)About the Role: We are seeking a Lead Solutions Consultant with specialist skills in Azure to join a leading Azure Expert MSP accredited IT solutions & Managed Services Provider.This is fantastic player/leader opportunity that could...

  • Lead Solutions Consultant

    4 weeks ago

    United Kingdom Cloud People Full time

    Job Title: Lead Solutions Consultant - AzureSalary: Up to £85K per annum + 10% bonusLocation: WFH/Remote or Hybrid (London)About the Role: We are seeking a Lead Solutions Consultant with specialist skills in Azure to join a leading Azure Expert MSP accredited IT solutions & Managed Services Provider.This is fantastic player/leader opportunity that could...

  • Lead Solutions Consultant

    1 month ago

    United Kingdom Cloud People Full time

    Job Title : Lead Solutions Consultant - Azure Salary : Up to £85K per annum + 10% bonus Location : WFH/Remote or Hybrid (London) About the Role : We are seeking a Lead Solutions Consultant with specialist skills in Azure to join a leading Azure Expert MSP accredited IT solutions & Managed Services Provider. This is fantastic player/leader...

  • Lead Solutions Consultant

    4 weeks ago

    United Kingdom Cloud People Full time

    Job Title : Lead Solutions Consultant - Azure Salary : Up to £85K per annum + 10% bonus Location : WFH/Remote or Hybrid (London) About the Role : We are seeking a Lead Solutions Consultant with specialist skills in Azure to join a leading Azure Expert MSP accredited IT solutions & Managed Services Provider. This is fantastic player/leader...

  • Sales/Workplace Lead

    1 month ago

    united kingdom Pertemps London Full time

    Sales/Workplace Specialist- Office FurnitureSalary: c£60,000 (Negotiable) plus uncapped commissionReports to: Workplace Sales DirectorLocation: London -New Showroom soon to be launchedAbout the Company:Join one of the largest international furniture manufacturing groups in the world, recognized as one of Europe's leading specialists in the Business and...

  • Sales/Workplace Lead

    1 month ago

    United Kingdom Pertemps London Full time

    Sales/Workplace Specialist- Office Furniture Salary: c£60,000 (Negotiable) plus uncapped commission Reports to: Workplace Sales Director Location: London -New Showroom soon to be launched About the Company: Join one of the largest international furniture manufacturing groups in the world, recognized as one of Europe's leading specialists in the...

  • Dairy Farm Manager: Lead and Develop

    3 weeks ago

    United Kingdom Agricultural Recruitment Specialists Full time

    About the RoleWe are seeking an experienced Dairy Farm Manager to join our team at Agricultural Recruitment Specialists. The successful candidate will have a proven track record in leading a dedicated team and managing a herd of 380 cows.This is a fantastic opportunity for a motivated and skilled individual to take their career to the next level. As a Dairy...

  • Support & Product Specialist

    2 weeks ago

    United Kingdom Computappoint Full time

    Job Title: Onsite Product Support Specialist Job Type: Permanent 5 days a week onsite Office Location: Central London An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both the primary and secondary markets. A...