Service Desk Specialist( Mandatory MES)

2 days ago


United Kingdom BURGEON IT SERVICES Full time

Job Title : Service Desk Specialist

Job Location: London

Job Type: Contract

Job Description:

• Supporting the L1/L2 Service Desk

• Incident, standard change & problem handling on L3 level.

• Prepare, and execute non-standard changes requested by the customer

(creating run books, joining CAB’s and executing the changes).

• Execute Production plan activities such as (solving vulnerabilities

found by vulnerability management, executing, or supervising Monthly

patch cycles).

• Execute Manage LCM within their scope (new releases of

software/firmware/patches

Mandatory Skill

§ MES

Desired/Secondary skills

§ L3 Support , DB Migration , Infrastructure Support



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