Resident Support Specialist

1 week ago


London, Greater London, United Kingdom Enfield Council Full time
About the Role

We are seeking a highly skilled and empathetic individual to join our team as a Resident Relationship Officer. As a key member of our community team, you will play a vital role in supporting residents facing significant life challenges.

Key Responsibilities
  • Act as a single point of contact for residents, providing coaching, support, and empowerment to find solutions and progress paths.
  • Manage and assess high-risk, complex cases with clear outcomes and risk management plans.
  • Provide initial support to new social housing tenants, ensuring they understand their rights and responsibilities.
  • Collaborate with multiple agencies to ensure residents' immediate safety and long-term resolution.
  • Build plans for early and medium-term interventions to achieve desired outcomes for residents.
  • Ensure regular evaluation, case tracking, and adherence to safeguarding policies.
  • Provide high-quality and comprehensive tenancy management services.
Requirements
  • Empathetic and supportive, with a strong commitment to community welfare.
  • Knowledgeable in housing law, safeguarding, domestic abuse, mental health, and more.
  • Experienced in complex casework management and tenancy management in a fast-paced environment.
  • Proficient in coaching or motivational interviewing techniques to empower residents.
  • Effective communicator with the ability to provide advice in accurate spoken English.
  • Collaborative, flexible, and constructive in dealings with residents, colleagues, and partners.


  • London, Greater London, United Kingdom Resident Advisor Full time

    Job Overview:Join Resident Advisor (RA), a prominent music media organization dedicated to the dance and electronic music sector. With a vast global audience, RA provides a range of services including news, event listings, ticket sales, and original content.Role Summary:We are seeking a committed Promoter Solutions Manager to assist our ticketing partners...


  • London, Greater London, United Kingdom MacLeod Cares Full time

    Position Overview As a Resident Support Specialist, you will collaborate with a team of dedicated professionals committed to delivering outstanding medical and empathetic care to our residents. At MacLeod Cares, we prioritize mentorship, training, and avenues for professional advancement. Whether you are embarking on your career journey or have a...


  • London, Greater London, United Kingdom Enfield Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Resident Relationship Officer to join our team at Enfield Council. As a key member of our community outreach team, you will play a vital role in supporting residents facing significant life challenges.Key ResponsibilitiesProvide guidance, support, and empowerment to residents, serving as a...


  • London, Greater London, United Kingdom Enfield Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Resident Relationship Officer to join our team at Enfield Council. As a key member of our community outreach team, you will play a vital role in supporting residents facing significant life challenges.Key ResponsibilitiesProvide guidance, support, and empowerment to residents, serving as a...


  • London, Greater London, United Kingdom Watmos Community Homes Full time

    Job OverviewAt Watmos Community Homes, we're committed to resident empowerment and community transformation. We're seeking a dedicated individual to lead our efforts in this area.About the RoleWe're looking for a Resident Empowerment Specialist to join our team. As a key member of our staff, you'll play a crucial role in developing and implementing...


  • London, Greater London, United Kingdom Watmos Community Homes Full time

    Job OverviewAt Watmos Community Homes, we're committed to resident empowerment and community transformation. We're seeking a dedicated individual to lead our efforts in this area.About the RoleWe're looking for a Resident Empowerment Specialist to join our team. As a key member of our staff, you'll play a crucial role in developing and implementing...


  • London, Greater London, United Kingdom Resident Advisor Full time

    Job Overview:Join Resident Advisor (RA), a prominent music media organization dedicated to the dance and electronic music sector. With a vast global audience, RA provides a variety of services including news, event listings, ticket sales, and original content.Role Summary:We are seeking a committed Client Solutions Consultant to assist our ticketing partners...


  • London, Greater London, United Kingdom Resident Advisor Full time

    Job Overview:Join Resident Advisor (RA), a prominent music media organization dedicated to the dance and electronic music sector. With a vast global audience, RA provides a range of services including news, event listings, ticket sales, and original content.Role Summary:We are seeking a committed Promoter Solutions Manager to assist our ticketing partners...


  • London, Greater London, United Kingdom Hyperion Partners Ltd Full time

    Job DescriptionHyperion Partners Ltd is seeking a skilled and empathetic Complaints Officer to join our team. As a Complaints Officer, you will play a crucial role in managing and resolving resident complaints, ensuring that their voices are heard and that their feedback helps shape better services.Key Responsibilities:Complaint Management: Receive, log, and...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Senior Resident Services Manager Opportunity About the Company Hays Specialist Recruitment Limited is working with a leading Build to Rent developer in London who are seeking a Senior Resident Services Manager to oversee multiple sites in East London. About the Role The company is a well-established property management firm offering a great working...


  • London, Greater London, United Kingdom Ark Workplace Risk Full time

    About the RoleWe are seeking a highly skilled and experienced Resident Engagement Specialist to join our team at Ark Workplace Risk. As a key member of our Building Safety team, you will play a crucial role in delivering exceptional resident engagement solutions to our clients.Key ResponsibilitiesCollaborate with our team to develop and implement effective...


  • London, Greater London, United Kingdom Gateway Housing Association Full time

    {"title": "Resident Services Specialist Trainee", "description": "About the RoleGateway Housing Association is seeking a highly motivated and organized Resident Services Specialist Trainee to join our dynamic team. As a key member of our Resident Services team, you will play a vital role in delivering exceptional customer service to our residents and...


  • London, Greater London, United Kingdom Gateway Housing Association Full time

    {"title": "Resident Services Specialist Trainee", "description": "About the RoleGateway Housing Association is seeking a highly motivated and organized Resident Services Specialist Trainee to join our dynamic team. As a key member of our Resident Services team, you will play a vital role in delivering exceptional customer service to our residents and...


  • London, Greater London, United Kingdom MacLeod Cares Full time

    Position Overview: As a Resident Care Worker (RCW), you will collaborate with a team of dedicated professionals committed to delivering outstanding medical and empathetic support for our residents. At MacLeod Cares, we prioritize mentorship, training, and opportunities for career advancement. Whether you are embarking on your professional journey or have a...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Senior Resident Services Manager Opportunity About the Company Hays Specialist Recruitment Limited is working with a leading Build to Rent developer in London who are seeking a Senior Resident Services Manager to oversee multiple sites in East London. About the Role The company is a well-established property management firm offering a great working...


  • London, Greater London, United Kingdom Collins Property Recruitment Full time £30,000

    Location: South West London Collins Property Recruitment is currently seeking a Resident Services Specialist to join a prestigious property management team within a high-end Build to Rent development. This position offers a hybrid working environment, combining elements of property oversight with front-of-house and customer engagement responsibilities. Key...


  • London, Greater London, United Kingdom Gateway Housing Association Full time

    About the RoleWe are seeking a highly motivated and organized Resident Services Specialist Trainee to join our dynamic team at Gateway Housing Association. As a key member of our Resident Services team, you will play a vital role in delivering exceptional customer service and supporting our residents in achieving their goals.Key ResponsibilitiesProvide...


  • London, Greater London, United Kingdom Gateway Housing Association Full time

    About the RoleWe are seeking a highly motivated and organized Resident Services Specialist Trainee to join our dynamic team at Gateway Housing Association. As a key member of our Resident Services team, you will play a vital role in delivering exceptional customer service and supporting our residents in achieving their goals.Key ResponsibilitiesProvide...


  • London, Greater London, United Kingdom Nicholas James Care Homes Ltd Full time

    About Nicholas James Care Homes LtdWe are a leading provider of nursing, dementia, and residential care, with a strong commitment to delivering exceptional care and support to our residents.Job SummaryWe are seeking a dedicated and compassionate Care Assistant to join our team in various locations across the UK. As a Care Assistant, you will play a vital...


  • London, Greater London, United Kingdom Nicholas James Care Homes Ltd Full time

    About Nicholas James Care Homes LtdWe are a leading provider of nursing, dementia, and residential care, with a strong commitment to delivering exceptional care and support to our residents.Job SummaryWe are seeking a dedicated and compassionate Care Assistant to join our team in various locations across the UK. As a Care Assistant, you will play a vital...