Resident Support Specialist

6 days ago


London, Greater London, United Kingdom Enfield Council Full time
About the Role

We are seeking a highly skilled and compassionate Resident Relationship Officer to join our team at Enfield Council. As a key member of our community outreach team, you will play a vital role in supporting residents facing significant life challenges.

Key Responsibilities
  • Provide guidance, support, and empowerment to residents, serving as a single point of contact for high-risk cases.
  • Manage complex casework, creating outcome-based plans and leveraging other services and interventions to address mental health, domestic abuse, harassment, loss, and substantial debt.
  • Offer initial and tailored support to new social housing tenants, helping them understand their rights and responsibilities.
  • Build shared understanding and goals with residents, helping them effect change for themselves and the community.
  • Make onward referrals to grow resident support networks and build resilience.
  • Deliver high-quality, comprehensive support to service users, empowering them to achieve their outcomes.
  • Work collaboratively with internal and external stakeholders, including community groups, council officers, and third-party organizations.
  • Ensure regular evaluation of interventions, adjusting plans as necessary to achieve desired changes for residents.
Requirements
  • Housing-related qualifications or willingness to undertake professional training.
  • Enhanced DBS check.
  • Ability to travel.
What We Offer

As a Resident Relationship Officer at Enfield Council, you will have the opportunity to make a meaningful difference in the lives of our residents. We offer a supportive and collaborative work environment, with opportunities for professional growth and development.



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