Senior Client Relationship Manager
2 weeks ago
Salary: circa £50,000
Location: Hams Hall
We are seeking an experienced Senior Client Relationship Manager to oversee the management and development of key client accounts. As a key member of our team, you will be responsible for ensuring the supply chain needs of our clients are met with excellence.
Your Tasks
• Oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance, and Satisfaction Surveys; ensure all internal reporting and analysis is delivered.
• Prepare monthly and quarterly business reviews and other client routine meetings for account review and chair these meetings as required.
• Support the Project Manager appointed to lead new business introductions or client projects for your accounts.
• Working with the client and internal stakeholders in relation to the account evolution and growth.
• Identifying opportunities to leverage other solutions for your client, as well as ways to improve the customer experience and/or reduce costs.
• Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies.
• Managing any account escalations to ensure timely resolution.
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