Senior Client Relationship Manager

2 weeks ago


Coleshill, Warwickshire, United Kingdom Bertelsmann SE & Co. KGaA Full time

Salary: circa £50,000

Location: Hams Hall

We are seeking an experienced Senior Client Relationship Manager to oversee the management and development of key client accounts. As a key member of our team, you will be responsible for ensuring the supply chain needs of our clients are met with excellence.

Your Tasks

• Oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance, and Satisfaction Surveys; ensure all internal reporting and analysis is delivered.

• Prepare monthly and quarterly business reviews and other client routine meetings for account review and chair these meetings as required.

• Support the Project Manager appointed to lead new business introductions or client projects for your accounts.

• Working with the client and internal stakeholders in relation to the account evolution and growth.

• Identifying opportunities to leverage other solutions for your client, as well as ways to improve the customer experience and/or reduce costs.

• Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies.

• Managing any account escalations to ensure timely resolution.



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