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User Workplace Services Analyst
4 weeks ago
We are seeking a highly skilled User Workplace Services Analyst to join our team at Muller Dairy. The successful candidate will be responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365 (Entra-ID, InTune), Azure, and Microsoft Exchange Online and On-Premise 2016/2019.
Key Responsibilities:- Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365 (inc. Entra-ID, InTune), and Microsoft Exchange Online and On-Premise 2016/2019.
- Ability to write, maintain, report, and support the environment with the use of PowerShell and PowerApps.
- Respond to and resolve user requests in a timely and professional manner.
- Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
- Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. Entra-ID, Intune), and Microsoft Exchange 2016/2019.
- Ensure that all software applications are up-to-date and functioning correctly.
- Work with other members of the IT team to identify and resolve issues related to user workplace services.
- Participate in the development of policies, procedures, and guidelines related to user workplace services.
- Stay up-to-date with emerging trends and technologies in the user workplace services space.
- Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. Entra-ID, Intune), and Microsoft Exchange Online and On-Premise 2016/2019.
- Bachelor's degree in Computer Science or related field, desired but not essential.
- At least 3 years of experience working with Microsoft Active Directory, Microsoft 365 (inc. Entra-ID, Intune), PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019.
- Strong analytical and problem-solving skills.
- Excellent communication skills and the ability to work well in a team.
- Strong attention to detail and ability to work in a fast-paced environment.
- Ability to multitask and manage multiple projects simultaneously.
- Strong knowledge of IT security best practices.
- Ability to work independently and prioritize tasks effectively.
- Certification in Microsoft Active Directory, Microsoft 365 (inc. Entra-ID, Intune), PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019 is a plus.
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk