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User Workplace Services Analyst
1 month ago
Müller is a leading dairy company in the UK, with a rich history of innovation and commitment to quality. Our team is dedicated to delivering exceptional products and services to our customers.
Job SummaryWe are seeking a highly skilled User Workplace Services Analyst to join our team in Market Drayton, Telford, or East Kilbride. The successful candidate will be responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365, Azure, and Microsoft Exchange Online and On-Premise 2016/2019.
Key Responsibilities- Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365, and Microsoft Exchange Online and On-Premise 2016/2019.
- Ability to write, maintain, report, and support the environment with the use of PowerShell and PowerApps.
- Respond to and resolve user requests in a timely and professional manner.
- Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
- Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365, and Microsoft Exchange 2016/2019.
- Ensure that all software applications are up-to-date and functioning correctly.
- Work with other members of the IT team to identify and resolve issues related to user workplace services.
- Participate in the development of policies, procedures, and guidelines related to user workplace services.
- Stay up-to-date with emerging trends and technologies in the user workplace services space.
- Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365, and Microsoft Exchange Online and On-Premise 2016/2019.
- Bachelor's degree in Computer Science or related field, desired but not essential.
- At least 3 years of experience working with Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019.
- Strong analytical and problem-solving skills.
- Excellent communication skills and the ability to work well in a team.
- Strong attention to detail and ability to work in a fast-paced environment.
- Ability to multitask and manage multiple projects simultaneously.
- Strong knowledge of IT security best practices.
- Ability to work independently and prioritise tasks effectively.
- Certification in Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019 is a plus.
Müller is a company that values its employees and offers a range of benefits, including competitive salary, bonus scheme, health care package, contributory pension plan, life assurance, employee assistance programme, generous annual leave, flexible benefits programme, and access to a rewards benefits programme.
We are committed to providing a supportive work environment and opportunities for professional growth and development. If you have a passion for technology and a desire to provide exceptional support to end-users, then this could be the perfect opportunity for you.
