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User Workplace Services Analyst
4 weeks ago
Muller Dairy is a leading dairy company in the UK, with a rich history of over 30 years. We are committed to delivering high-quality dairy products to our customers, while also providing a supportive and inclusive work environment for our employees.
Job Description
We are seeking a highly skilled User Workplace Services Analyst to join our team in Market Drayton, Telford, or East Kilbride. As a key member of our IT team, you will be responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365, Azure, and Microsoft Exchange Online and On-Premise 2016/2019.
Key Responsibilities
• Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365, and Microsoft Exchange Online and On-Premise 2016/2019.
• Write, maintain, report, and support the environment with the use of PowerShell and PowerApps.
• Respond to and resolve user requests in a timely and professional manner.
• Troubleshoot and resolve issues related to user accounts, permissions, and access rights.
• Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft 365, and Microsoft Exchange 2016/2019.
• Ensure that all software applications are up-to-date and functioning correctly.
• Work with other members of the IT team to identify and resolve issues related to user workplace services.
• Participate in the development of policies, procedures, and guidelines related to user workplace services.
• Stay up-to-date with emerging trends and technologies in the user workplace services space.
• Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft 365, and Microsoft Exchange Online and On-Premise 2016/2019.
Requirements
• Bachelor's degree in Computer Science or related field (desired but not essential).
• At least 3 years of experience working with Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work well in a team.
• Strong attention to detail and ability to work in a fast-paced environment.
• Ability to multitask and manage multiple projects simultaneously.
• Strong knowledge of IT security best practices.
• Ability to work independently and prioritize tasks effectively.
• Certification in Microsoft Active Directory, Microsoft 365, PowerShell, and Microsoft Exchange Online and On-Premise 2016/2019 (a plus).
