Hotel Front Desk Associate

3 weeks ago


Guildford, Surrey, United Kingdom Guildford Harbour Hotel Full time

About Us

Guildford Harbour Hotel is a prestigious hotel nestled in a beautiful location, offering a range of exciting opportunities for those who share our passion for exceptional hospitality.

The Role

We are seeking a Hotel Receptionist to join our team, providing a warm and welcoming experience for our guests. The ideal candidate will have a minimum of one year's hotel reception experience, a friendly and outgoing personality, and a passion for service excellence.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage hotel reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Process payments, handle guest complaints, and maintain a high level of professionalism at all times.
  • Work collaboratively with the hotel team to ensure seamless operations and excellent guest satisfaction.

What We Offer

  • Excellent progression opportunities within the Harbour Hotels Group.
  • Individual and bespoke career and progression pathways.
  • Competitive salary across all roles.
  • Unique on-the-job training and development with opportunities for internal promotions.
  • Hotel stay and food and beverage discounts across the Harbour Hotels Group.
  • Access to an exciting benefits and discount platform.
  • Employee Assistance Program.
  • Stylish boutique uniform specially designed for Harbour Hotels.
  • Meals included while on duty.

Requirements

  • Minimum one year's hotel reception experience.
  • Friendly and outgoing personality.
  • Passion for service excellence.
  • Solid knowledge of hotel reservations systems (e.g., OPERA or Reslynx) is a distinct advantage.

How to Apply

If you have the skills and ambition we are looking for, please apply with a full and up-to-date CV below.

Please note that only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.



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