Hotel Front Desk Associate
3 weeks ago
About Us
Guildford Harbour Hotel is a prestigious hotel nestled in a beautiful location, offering a range of exciting opportunities for those who share our passion for exceptional hospitality.
The Role
We are seeking a Hotel Receptionist to join our team, providing a warm and welcoming experience for our guests. The ideal candidate will have a minimum of one year's hotel reception experience, a friendly and outgoing personality, and a passion for service excellence.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
- Manage hotel reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
- Process payments, handle guest complaints, and maintain a high level of professionalism at all times.
- Work collaboratively with the hotel team to ensure seamless operations and excellent guest satisfaction.
What We Offer
- Excellent progression opportunities within the Harbour Hotels Group.
- Individual and bespoke career and progression pathways.
- Competitive salary across all roles.
- Unique on-the-job training and development with opportunities for internal promotions.
- Hotel stay and food and beverage discounts across the Harbour Hotels Group.
- Access to an exciting benefits and discount platform.
- Employee Assistance Program.
- Stylish boutique uniform specially designed for Harbour Hotels.
- Meals included while on duty.
Requirements
- Minimum one year's hotel reception experience.
- Friendly and outgoing personality.
- Passion for service excellence.
- Solid knowledge of hotel reservations systems (e.g., OPERA or Reslynx) is a distinct advantage.
How to Apply
If you have the skills and ambition we are looking for, please apply with a full and up-to-date CV below.
Please note that only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
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