Operations Director

3 weeks ago


Guildford, Surrey, United Kingdom Barnett Hill Hotel Full time

The Role

We are seeking an experienced Operations Manager to support our General Manager in the smooth day-to-day running of the hotel. This role will involve overseeing the food and beverage service areas, including The Oak Room Restaurant, Bar, Conference & Banqueting, Room Service, Terraces, and Lounge Service.

As Operations Manager, you will be responsible for ensuring the consistent delivery of high standards of guest service across all F&B operational areas. You will manage a team of 20 employees and be accountable for all food and beverage service areas.

In the General Manager's absence, you will take responsibility for ensuring the smooth operation of Housekeeping and Front of House departments. This is an excellent opportunity to influence the continued future success of the hotel.

The key areas of focus will be:

Service delivery ensuring the product & service continue to delight our guests and meet the requirements of our 4 Star status, 2 Rosette Dining and Mystery Guest standards.

Planning/Resourcing ensuring the effective use of resources, staffing, stocks, and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel.

Operations through effective supervision, guidance, and control ensuring that the present and future operation is ready to deliver success on its objectives. You will also be heading up and working as part of the Duty Management team at the Hotel.

Systems ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use.

Staffing and Performance Management ensure that through selection, recruitment, training, and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.

Revenue Management Ensuring all in-house opportunities for sales are taken and liaising with Group Sales, Marketing, and Revenue Managers to ensure financial targets are met.

Requirements

  • Previous quality operational management experience within the 4/5 star hotel market.
  • A CV showing a bias towards Food and Beverage experience.
  • Excellent customer service skills.
  • High standard of personal presentation.
  • Confident, professional, and welcoming personality.
  • Proven ability to recruit, train, coach, and motivate hospitality teams.
  • Ability to work under pressure, giving direction and leadership to the team.
  • A self-motivated, driven, results-oriented, and proactive attitude is required.
  • Excellent verbal and written communication skills both for internal and external communication.
  • 5 days, 45 hr week including evenings and weekends.

#4star #operationsmanager #hotels #dgm



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