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Customer Service Representative

2 months ago

Sheffield, Sheffield, United Kingdom Currys Full time
Role Overview:

Customer Service Advisor - Delivery Support Team

We're seeking a skilled Customer Service Advisor to join our Delivery Support Team in Sheffield. As a key member of our team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

As a Customer Service Advisor, you'll be responsible for:

  • Providing excellent customer service via phone, email, and other communication channels
  • Assessing and resolving customer claims related to delivery or installation issues
  • Collaborating with internal teams to resolve customer issues efficiently
  • Meeting strict service level agreements (SLAs) to ensure timely resolution of customer complaints
  • Developing and maintaining strong relationships with customers, delivery partners, and internal stakeholders
Requirements:

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in using IT systems and software
  • Customer service experience, preferably in a contact center environment
Why Currys?

We're committed to creating a positive and inclusive work environment where everyone feels valued and supported. As a Currys employee, you'll have access to a range of benefits, including:

  • Discounts at our stores and partner networks
  • Life assurance and sharesave scheme
  • Access to wellbeing initiatives, including cycle to work and eyecare
  • Access to the Aviva Digital GP app

We're an equal opportunities employer and welcome applications from diverse candidates. If you need any additional assistance with your application, please don't hesitate to contact us.