Account and Data Specialist

3 weeks ago


Weymouth, Dorset, United Kingdom Sykes Cottages Limited Full time

Company Overview

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Sykes Cottages Limited, a leading provider of self-catering holiday cottages, is seeking an experienced Account Manager to join our Weymouth team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our owners and holidaymakers.

Estimated Salary: £30,000 - £40,000 per annum

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Job Description

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  • Respond to issues and queries from holidaymakers and owners in a timely and professional manner.
  • Act as the primary point of contact for local brand owners and provide support to other brands as required.
  • Maintain accurate records of all interactions and resolve issues promptly.
  • Collaborate with owners to enhance property performance and retention.
  • Escalate urgent or high-priority issues to senior management when necessary.
  • Support owners with health and safety compliance guidance.
  • Work collaboratively with colleagues to identify resolutions to owner queries or complaints.
  • Respond to guest feedback and work with owners to improve our Net Promoter Score (NPS).
  • Cover Out of Hours emergency phone shifts on a rota basis, requiring travel and a valid driver's license.
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Required Skills and Qualifications

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To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. A valid driver's license and reliable transportation are essential for this position.

Benefits

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We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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