Account and Data Specialist
3 weeks ago
Company Overview
">Sykes Cottages Limited, a leading provider of self-catering holiday cottages, is seeking an experienced Account Manager to join our Weymouth team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our owners and holidaymakers.
Estimated Salary: £30,000 - £40,000 per annum
">Job Description
">- Respond to issues and queries from holidaymakers and owners in a timely and professional manner.
- Act as the primary point of contact for local brand owners and provide support to other brands as required.
- Maintain accurate records of all interactions and resolve issues promptly.
- Collaborate with owners to enhance property performance and retention.
- Escalate urgent or high-priority issues to senior management when necessary.
- Support owners with health and safety compliance guidance.
- Work collaboratively with colleagues to identify resolutions to owner queries or complaints.
- Respond to guest feedback and work with owners to improve our Net Promoter Score (NPS).
- Cover Out of Hours emergency phone shifts on a rota basis, requiring travel and a valid driver's license.
Required Skills and Qualifications
">To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. A valid driver's license and reliable transportation are essential for this position.
Benefits
">We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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