Sales Support Specialist

5 hours ago


Brackley, Northamptonshire, United Kingdom ePac Flexible Packaging France Full time

{"h1": "Sales Support Specialist Job Description", "p": "At ePac Flexible Packaging France, we are seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for managing customer jobs from order approval to finished product, including all front office and production aspects. This role requires excellent customer service skills, knowledge of flexible packaging, and the ability to work effectively in a fast-paced environment.", "ul": ["Assists in estimating for customers", "Creates and approves job tickets for the shop floor", "Assists plant manager with any emergency problems", "Communicates with customers on updates for projected timelines for projects", "Manages trouble-shooting of emergency orders for customers", "Participates in meetings with production staff and front office staff", "Enters Customer Orders in ERP system (Microsoft PrintVis)", "Raises Customer Prepayment Invoices from the order in ERP system", "Utilises Salesforce to manage communications with sales team, customers and management", "Follows up on all customer transactions in a timely manner", "Insures CAR's are created by quality department and communicated to customer", "Provides timely and accurate information to incoming customer order status and product knowledge requests.", "Processes customer orders/changes/returns according to established department policies and procedures.", "Works closely with the credit department to resolve disputed credit items.", "Provides timely feedback to internal team members regarding service failures or customer concerns.", "Partners with the sales team to meet and exceed customer's service expectations."]}



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