Sales Support Specialist

6 days ago


Brackley, Northamptonshire, United Kingdom ePac Flexible Packaging France Full time
About the Role

We are seeking a highly skilled and customer-focused Sales Support Specialist to join our team at ePac Flexible Packaging France. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients throughout the UK and Europe.

Key Responsibilities
  • Manage customer jobs from order approval to finished product, including all front office and production aspects.
  • Provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.
  • Communicate effectively with team members within the customer service department.
  • Assist in estimating for customers.
  • Create and approve job tickets for the shop floor.
  • Assist plant manager with any emergency problems.
  • Communicate with customers on updates for projected timelines for projects.
  • Manage trouble-shooting of emergency orders for customers.
  • Participate in meetings with production staff and front office staff.
  • Enter Customer Orders in ERP system (Microsoft PrintVis).
  • Raise Customer Prepayment Invoices from the order in ERP system.
  • Utilise Salesforce to manage communications with sales team, customers and management.
  • Follow up on all customer transactions in a timely manner.
  • Insure CAR's are created by quality department and communicated to customer.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders/changes/returns according to established department policies and procedures.
  • Work closely with the credit department to resolve disputed credit items.
  • Provide timely feedback to internal team members regarding service failures or customer concerns.
  • Partner with the sales team to meet and exceed customer's service expectations.
Requirements
  • Proven experience within a customer service-related field.
  • Experience working in a manufacturing environment.
  • Computer data-entry experience.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a team environment.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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