24/7 Service Support Specialist

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time
Job Summary

We are seeking a skilled and dedicated 24x7 Engineer to join our new 24x7 operations team based out of our Stoke on Trent site.

The successful candidate will require an extensive 2nd/3rd line skill set with patching experience and will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.

The candidate will join a working day shift moving into weekend support onto a full 24x7 rota; the established rota will run as a 12-hour shift, working 4 days on 4 days off.

UK Security Check (SC) clearance is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.

Key Responsibilities
  • Respond to and resolve complex incidents.
  • Provide efficient and timely solutions to maintain high service levels.
  • Manage P1 communications and technical incident calls if required.
  • Regularly test and patch systems and software to ensure security and functionality.
  • Monitor system performance and troubleshoot any issues that arise.
  • Accurately document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities.
  • Maintain effective communication with team members, Shift lead and manage internal and external incident comms.
  • Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures, and report findings and outcomes to the Test Manager.
  • Contribute to the continuous improvement of our processes and services.
Requirements
  • 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties.
  • ITIL V3/4 Foundation or above.
  • Ideal IT qualification, either BTEC, A Level's, HND/HNC or Degree.
  • Ability to work autonomously under your own initiative.
  • Good communication skills and ability to convey technical issues to non-technical users.
  • Commitment to continually developing technical skills.
  • Initiative and pro-activity matched by an ability to be a strong member of a team.
  • Experience of managed service environments, with an awareness of ITIL best practice.
  • Experience of build, test, and implementation of systems, along with 3rd line operational support.
  • Effective communication skills with the ability to influence and negotiate both internally and externally.
  • Willingness to work flexibly in response to changing organisational requirements.

  • 24/7 Service Support Engineer

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Title: 24/7 Service Support EngineerSecureCloud+ is seeking a skilled and dedicated 24x7 Service Support Engineer to join our team. As a 24x7 Service Support Engineer, you will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.Key Responsibilities:Respond to and resolve complex incidents...

  • 24/7 Service Support Engineer

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Title: 24/7 Service Support EngineerSecureCloud+ is seeking a skilled and dedicated 24x7 Service Support Engineer to join our team. As a 24x7 Service Support Engineer, you will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.Key Responsibilities:Respond to and resolve complex incidents...

  • Truck Washer

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 24-7 Recruitment Services Full time

    24-7 Recruitment Services is seeking a skilled Vehicle Cleaning Specialist to join their team.The ideal candidate will have experience in cleaning and detailing vehicles and equipment, with a focus on ensuring a high level of cleanliness and presentation.Responsibilities will include:Cleaning and detailing vehicles and equipment to a high standard.Using...

  • 24/7 Service Support Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    About the RoleWe are seeking a highly skilled and dedicated 24x7 Service Support Engineer to join our team at SecureCloud+. As a key member of our operations team, you will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.Key ResponsibilitiesRespond to and resolve complex incidents in a...

  • 24/7 Service Support Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    About the RoleWe are seeking a highly skilled and dedicated 24x7 Service Support Engineer to join our team at SecureCloud+. As a key member of our operations team, you will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability.Key ResponsibilitiesRespond to and resolve complex incidents in a...

  • Class 1 HGV Driver Position

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 24-7 Recruitment Services Full time

    Job Title: Class 1 HGV DriverWe are currently recruiting for experienced Class 1 HGV drivers to work on a full week basis, trunking goods to client stores throughout the UK.Key Requirements:At least 6 months road experience on Class 1 requiredWorking Arrangements:Working out of their RDC, drivers will be responsible for delivering goods to client stores...

  • Class 1 HGV Driver Position

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 24-7 Recruitment Services Full time

    Job Title: Class 1 HGV DriverWe are currently recruiting for experienced Class 1 HGV drivers to work on a full week basis, trunking goods to client stores throughout the UK.Key Requirements:At least 6 months road experience on Class 1 requiredWorking Arrangements:Working out of their RDC, drivers will be responsible for delivering goods to client stores...

  • HGV Class 1 Driver

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 24-7 Recruitment Services Full time

    Job Title: Class 1 HGV DriverWe are seeking an experienced Class 1 HGV driver to join our team at 24-7 Recruitment Services. The successful candidate will be responsible for delivering goods to client stores throughout the UK.Key Responsibilities:Hold a valid Class 1 / C+E LicenseNo more than 6 points on your driving licenseHold valid Tacho and CPC cardsWhat...

  • Class 1 HGV Driver Position

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 24-7 Recruitment Services Full time

    Job Title: Class 1 HGV DriverWe are seeking an experienced Class 1 HGV driver to join our team at 24-7 Recruitment Services. As a Class 1 HGV driver, you will be responsible for transporting goods throughout the UK, working out of our RDC and trunking goods to client stores.Key Responsibilities:Hold a valid Class 1 / C+E LicenseNo more than 6 points on your...

  • Class 1 HGV Driver Position

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom 24-7 Recruitment Services Full time

    Job Title: Class 1 HGV DriverWe are seeking an experienced Class 1 HGV driver to join our team at 24-7 Recruitment Services. As a Class 1 HGV driver, you will be responsible for transporting goods throughout the UK, working out of our RDC and trunking goods to client stores.Key Responsibilities:Hold a valid Class 1 / C+E LicenseNo more than 6 points on your...

  • Residential Care Support Specialist

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DMD Partners Limited Full time

    Job Title: Childrens Residential Support WorkerAbout UsDMD Partners Limited is committed to providing high-quality care and support to children and young people with complex needs.Job SummaryWe are seeking a dedicated and compassionate Residential Care Support Specialist to join our team. As a Residential Care Support Specialist, you will be responsible for...

  • IT Support Specialist

    22 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time

    We are seeking an IT Support Specialist to join our dynamic IT team at Cathcart Technology. This role is crucial in providing comprehensive technical support and maintenance across our business.Key responsibilities include:Providing 1st line technical support to users through monitoring and prioritising, user requests using our IT helpdesk system, ensuring...

  • Housing Support Specialist

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adullam Homes Careers Full time

    About the roleWe are seeking a skilled Housing Support Specialist to join our national award-winning support team in Stoke.The main purpose of this role is to provide housing management related support to individuals with multiple and complex needs.You will be responsible for assessing people for the scheme against criteria, ensuring the standard of their...

  • IT Support Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time

    IT Support Engineer Job DescriptionCathcart Technology is seeking a skilled IT Support Engineer to join their dynamic IT team. As a key member of the team, you will be responsible for providing comprehensive technical support and maintenance across the business.Key Responsibilities:Providing 1st line technical support to users through monitoring and...

  • IT Support Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time

    IT Support Engineer Job DescriptionCathcart Technology is seeking a skilled IT Support Engineer to join their dynamic IT team. As a key member of the team, you will be responsible for providing comprehensive technical support and maintenance across the business.Key Responsibilities:Providing 1st line technical support to users through monitoring and...

  • IT Support Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time

    About the RoleCathcart Technology is seeking a skilled IT Support Engineer to join their dynamic IT team. As a key member of the team, you will be responsible for providing comprehensive technical support and maintenance across the business.Key ResponsibilitiesProviding 1st line technical support to users through monitoring and prioritising, user requests...

  • Waking Night Support Worker

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    About the RoleWe are seeking a dedicated and compassionate Waking Night Support Worker to join our team at CareTech Group. As a Waking Night Support Worker, you will play a vital role in providing 24/7 care and support to individuals with complex mental health needs.Key Responsibilities:Provide person-centred care and support to individuals with complex...

  • Radiographer Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job Title: Radiographer SpecialistWe are seeking a highly skilled Radiographer Specialist to join our team at University Hospital of North Midlands NHS Trust. As a Radiographer Specialist, you will be responsible for carrying out high-quality diagnostic imaging examinations in a way that meets the needs of our patients within the Imaging Directorate of the...

  • Ambulance Support Specialist

    22 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    **Ambulance Care Assistant Role Description**EMED Group is seeking a skilled Ambulance Care Assistant to join our team. The successful candidate will be responsible for transporting service users to and from medical appointments and between healthcare facilities.The ideal candidate will possess a FREC3 qualification and Blue Light Driving qualification. They...

  • Support Services Specialist

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is committed to empowering individuals with disabilities to achieve their full potential. As a Support Services Specialist, you will play a vital role in supporting service users in their daily activities and personal development.Key Responsibilities:Assist service users with daily living activities, including personal care and household...