Duty Manager
3 weeks ago
At GLL, we're seeking a highly skilled and motivated Duty Manager to join our team at the Abbey Leisure Complex in Cambridge. As a Duty Manager, you'll play a vital role in ensuring the smooth operation of our leisure centre, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our members and visitors.
Key Responsibilities:
- Manage the day-to-day operations of the leisure centre, ensuring that all facilities and services are running efficiently and effectively.
- Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Lead and motivate a team of staff, providing guidance and support to ensure that they are equipped to deliver an outstanding experience for our members and visitors.
- Ensure that all health and safety procedures are in place and followed, maintaining a safe and secure environment for staff and customers.
- Monitor and control the centre's budget, ensuring that all financial targets are met and exceeded.
- Develop and implement new initiatives and ideas to improve the centre's services and facilities.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- Access to a range of training and development programs.
- A chance to work with a leading leisure provider and make a real difference in your community.
About GLL:
GLL is a charitable social enterprise owned by its staff, providing leisure and cultural services to communities across the UK. We're committed to delivering high-quality services that make a positive impact on people's lives.
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