Cluster Sales Manager

3 weeks ago

London, Greater London, United Kingdom Imperial London Hotels Full time

Job Title: Cluster Sales Manager - M&E

Imperial London Hotels is seeking a highly skilled and experienced Sales Manager for Meeting and Events to join our vibrant and multicultural team based in the heart of Bloomsbury.

We are looking for a professional who can support the future growth and expansion of our business by generating new sales, networking, and nurturing our existing clients' expectations.

Key Responsibilities:

  • Perform day-to-day sales activity including lead generation, account management, face-to-face meetings, contracting, client entertainment, national sales trips, managing key events agents partnerships, and attending trade shows and networking.
  • Target and contract new direct and agency business as required and in line with the hotel sales strategy.
  • Have full product knowledge of the facilities offered.
  • Calling potential clients, arranging show-around, and converting enquiries in sales.
  • Arranging own sales appointments and actioning professional follow-up accordingly.
  • Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue.
  • Ensure pro-active follow-up of all business, referrals, and potential sales leads.
  • Attend, host, and coordinate client entertaining as required.
  • Proactively drive new MICE business into the hotels.
  • Manage and develop existing agency and corporate accounts.
  • Work closely with the Head of Sales, Cluster Sales Managers, and Meeting & Events Team.
  • Drive and Support conversion of Meeting and Events enquiries, supporting the in-house Meeting and Events sales team.
  • Meet and exceed defined sales targets.
  • Development and implementation of hotel sales plan also maximizing revenue and profit.
  • Attend and contribute to weekly and monthly hotel meetings as required.
  • Maintain confidentiality of guest and associate's information and pertinent hotel data.
  • To identify creative ideas to help improve and differentiate Imperial London Hotels.

Requirements:

  • You will have proven experience gained in proactive sales, ideally from within the M&E Hospitality sector.
  • A strong knowledge of the M&E Agency landscape and large network of your own.
  • Experience of sales and negotiation skills.
  • Commercially focused with good knowledge of local trends and competitor activity.
  • Confident and engaging manner with the ability to build rapport and trust at all levels both internally and externally.
  • Strong leadership and motivational skills.
  • Excellent communication both written and verbal.
  • You will have excellent organisation skills with the ability to prioritise and adapt to changing priorities.
  • Acts as brand ambassador for Imperial London Hotels promoting a professional image at all times.

What We Offer:

  • 28 Days Holiday pro-rata increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • £300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers (via Each Person)
  • Nursery Scheme via Each Person (subject to eligibility)
  • Early Pay - Instantly access a portion of the pay you've already earned
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Electrical Car Scheme for senior management positions only (subject to eligibility)

About Imperial London Hotels:

We are an innovative independent brand in prime central London with a rich history of over 200 years of hospitality experience creating unique guest experiences.

Our eight hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and most lively Royal National hotel with a huge 1630-bedrooms. Collectively our 8 hotels have over 3,500 rooms, a fantastic variety of meetings and events spaces with flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 31 meeting rooms.

Join us as we continue to grow and expand our business, and be a part of our vibrant and multicultural team

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