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Customer Insights Professional

2 months ago

Stockport, Stockport, United Kingdom Harnham Full time £70,000

Harnham is seeking a Customer Insights Manager to join their team in Stockport. As a key member of the organization, you will be responsible for gathering insights from surveys and complaints to deliver valuable information to businesses. Your role will involve conducting or commissioning research to offer actionable insights, optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyze Voice of Customer and speech analysis to provide data-driven recommendations. If you have a passion for understanding customer behavior and preferences, this is an exciting opportunity to join a UK-based company that provides private health and life insurance to members. The ideal candidate will have excellent analytical and communication skills, with the ability to work independently and as part of a team. If you are a detail-oriented and results-driven professional with a strong background in customer insights, we encourage you to apply for this challenging and rewarding role.