Conference and Banqueting Service Associate
2 weeks ago
Job Purpose:
To deliver exceptional Conference & Banqueting services within the hotel, adhering to the highest standards of quality and customer satisfaction.
Main Responsibilities:
- To set up, service, and clear meeting rooms according to the weekly function sheet and supervisor's instructions.
- To serve all food and beverages, maintaining the highest standards of presentation and cleanliness.
- To ensure regular liaison with the Sales Co-ordinator, other departments, and management regarding daily operations and changes.
- To assist in banquet setup and provide support to the Conference & Banqueting Manager as needed.
- To make a positive impression on conference organisers and offer assistance with their requirements.
- To maintain a tidy and organised Conference & Banqueting area, including storage spaces.
- To ensure meeting rooms are fully stocked and clean for use.
- To provide a high standard of customer service and hospitality.
- To assist the Front Office department with delivering guest messages, luggage, and other special duties as required.
- To report maintenance faults and severe damage to the maintenance department and management.
- To develop and maintain good working relationships with all hotel departments.
- To participate in relevant training and demonstrate a willingness to take on additional responsibilities.
- To adhere to the hotel's Core Values, TITANIC, and desired employee behaviours.
- To work flexible shifts, including early and late hours, as necessary.
- To maintain security standards, focusing on hotel equipment, customer property, and meeting rooms.
- To have a thorough understanding of company regulations, including fire procedures, health and safety, first aid, and food hygiene.
- To adhere to the company dress code and grooming policy at all times.
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Conference and Banqueting Service Coordinator
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