Conference and Banqueting Attendant

7 months ago

Belfast, United Kingdom Titanic Hotel Belfast Full time

**Job Purpose**

To operate a smooth and efficient Conference & Banqueting service within the hotel, to the required hotel standard.

**Main Responsibilities/Key Tasks**
- To set up, service and clear meeting rooms as required by the weekly function sheet, to the required hotel standard and in line with the supervisor’s instructions.
- To serve all tea and coffee, buffets, light refreshments, and other food and beverage as per the weekly function sheet, and to the required hotel standard - ensuring the highest standards of presentation and cleanliness.
- To ensure regular liaison with the Sales Co-ordinator, other departments and management, relating to any changes or difficulties within the daily operations of the department.
- To assist in the setup of banquets and functions as requested by the Conference & Banqueting Manager.
- To make yourself known to all conference organisers and how you can assist with anything they require.
- To ensure that all Conference & Banqueting areas are kept clean, tidy and efficiently organized and stocked, including storage areas.
- To ensure all meeting rooms are presented for use
- fully stocked and clean.
- To provide a high standard of customer service and hospitality.
- To assist the Front Office department, with the delivering of guest messages, luggage and any other special duties as required.
- To report all maintenance faults (equipment and function rooms) to the maintenance department, and follow the remedy through. To report any loss or severe damage to management.
- To develop and maintain good working relationships with all departments in the hotel.
- To attend all relevant training as and when required.
- To show willingness to take on additional responsibilities when necessary.
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- To ensure total standards relating to security are maintained with emphasis on the following:
Hotel Equipment;
Customer Equipment;
Banqueting Keys;
Meeting Rooms;
Equipment Stores;
Banqueting Cutlery/Crockery.
- To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
Fire Regulations and Procedures;
Health and Safety Regulations;
First Aid Procedures;
Food Hygiene Regulations.
- To ensure that the company dress code and grooming policy is adhered to at all times.

To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/Operations Manager.

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