Conference and Banqueting Service Coordinator
4 weeks ago
Job Purpose
To provide exceptional service and support to the Conference and Banqueting team at Titanic Hotel Belfast, ensuring seamless delivery of events and functions.
Main Responsibilities/Key Tasks
To set up, service, and clear meeting rooms as required, adhering to hotel standards and supervisor instructions.
To serve tea, coffee, buffets, light refreshments, and other food and beverages, maintaining the highest standards of presentation and cleanliness.
To liaise with Sales Co-ordinators, other departments, and management regarding changes or difficulties within daily operations.
To assist in setting up banquets and functions as requested by the Conference and Banqueting Manager.
To ensure regular communication with conference organisers and provide assistance as needed.
To maintain Conference and Banqueting areas, ensuring they are clean, tidy, and efficiently organised, including storage areas.
To ensure meeting rooms are presented for use, fully stocked and clean.
- To provide a high standard of customer service and hospitality.
- To assist the Front Office department with delivering guest messages, luggage, and special duties as required.
- To report maintenance faults and follow up on remedies, as well as report any loss or severe damage to management.
- To develop and maintain good working relationships with all departments in the hotel.
- To attend relevant training as required.
- To demonstrate willingness to take on additional responsibilities when necessary.
- To familiarise yourself with our Core Values TITANIC and desired behaviours.
- To work early and late shifts, including 4 am finishes.
- To maintain total standards relating to security, focusing on hotel equipment, customer equipment, banqueting keys, meeting rooms, equipment stores, and banqueting cutlery/crockery.
- To have a thorough knowledge of and adherence to company regulations, including fire regulations, health and safety regulations, first aid procedures, and food hygiene regulations.
- To adhere to the company dress code and grooming policy at all times.
- To undertake special duties or work outside the normal daily/weekly routine, as requested by your Line Manager/Operations Manager.
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